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HaloITSM

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      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

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        Deliver an exceptional service experience to students, faculty and staff.

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        Deliver secure, auditable IT Service Management throughout the organisation.

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        Centralise and streamline your processes.

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      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

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        Automate, connect and improve your HR service delivery.

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        Manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

      • Enterprise Service Management

        Extend service management throughout the organisation.

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        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

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The BMC FootPrints Alternative

With HaloITSM, experience an all-inclusive ITSM platform that is cost effective and offers great customer service.

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Why HaloITSM?

We understand choosing an ITSM solution is a difficult task, there’s so many to choose from and so much information out there. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different ITSM products on offer and shows why HaloITSM is the BMC Footprints alternative.

With HaloITSM, you can be sure to transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution.

While every project begins with a customer first approach, we also deliver on industry best practices. Out of the box HaloITSM is ITIL-aligned and each process has built in recommendations. This means if you choose to, you can use our industry standard service catalogue, change management process, incident categories etc. We can also use these standard processes as a starting point and supplement them with your own processes. Through this process we can deliver a tried and tested solution that is flexible to your organisation’s requirements.

For enterprises that need an ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price. Overall, it’s a deserving recipient of our Editors’ Choice award.

HaloITSM vs BMC FootPrints – What does Gartner Peer Insights say?

Accurate as of March 2022

Case Studies


“The good thing with Halo is how the tool can be customized to suit our requirements specific to SKY’s business environments. This is a much better state to be in rather than the tool asking the business to adapt to make it work”

Vamsi Dharanikota – Service Delivery Manager

sky tv

Gained greater control over their service by migrating to HaloITSM

Read case study →

Liberty house group

Achieved autonomy and improved their service by migrating to HaloITSM

Read case study →

Are you looking for a BMC FootPrints alternative?

See what our customers say.

“I cannot recommend this product highly enough – so much so that I have now implemented this in two different organisations.”

Mark Render – Head of Digital Systems

BMC FootPrints Alternative - HaloITSM
HaloITSM independent review scores - BMC FootPrints Alternative

BMC FootPrints Alterntive, BMC FootPrints Alternative

Let us prove to you how HaloITSM will enhance your service delivery.

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You’re in good company

100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk:

BMC FootPrints Alternative- Used by the University of Cambridge
BMC FootPrints Alternative- Used by Sony Music
BMC FootPrints Alternative- Used by Network Homes
BMC FootPrints Alternative- Used by Goodwill
BMC FootPrints Alternative- Used by SEPA
See our Customer Success Stories

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