• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Skip to custom navigation

HaloITSM

  • Features
  • Solutions
    • By Sector
      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

      • Education

        Deliver an exceptional service experience to students, faculty and staff.

      • Financial Services

        Deliver secure, auditable IT Service Management throughout the organisation.

      • Healthcare

        Centralise and streamline your processes.

      • All Sectors →
    • By Use
      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

      • HR Service Management

        Automate, connect and improve your HR service delivery.

      • Facilities Service Management

        Manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

      • Enterprise Service Management

        Extend service management throughout the organisation.

      • Service Providers

        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

    • Resources
      • Compare ITSM Tools
      • Integrations
  • Case Studies
  • Pricing
  • Contact Us
  • Start trial
  • Schedule a demo

HaloITSM Guides

Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > Microsoft Teams Integration

Microsoft Teams Integration


Configuration


To enable the Microsoft Teams integration, go to Configuration > Integrations, and enable the module using the plus icon in the top right hand corner of the Microsoft Teams menu icon. Once the module has been enabled, click the menu icon to begin configuring it.


This integration allows you to post notifications to channels in Microsoft Teams, just like you would send notifications via email to your technicians. The first configuration step requires setting up a connector for a Channel in Microsoft Teams. To do this, find a channel you'd like to send notifications to, hover over the three dots and select "Connectors":



On the Connectiors screen, search for "Incoming Webhook". Once you have found the option, select configure to setup a new connector.



Choose a sensible name for your connector, and upload an image if you would like too. Once happy, select Create and this will generate you a new URL for your connector.



Take a copy of this URL, and then head back to the Microsoft Teams module in your Halo application.


The next step is configure an outgoing webhook in Halo. Within the Microsoft Teams module there are three buttons. The first two buttons allow you to view all of your current Webhooks that you have created, and the second one takes you straight to the Webhook creation screen.


Clicking create Webhook will default the Webhook Type of the new Webhook to "Microsoft Teams Webhook". This option is essential, otherwise the notification will fail to post to Teams. The URL obtained from the Teams connector in the earlier step should be copied into the Payload URL field. The configuration of the Webhook events is not covered in this guide.



When the Webhook is triggered, the server program running in the background will send the notification to your Teams channel. A button will be available allowing you to easily open that ticket in your Agent web application in a new browser tab.



The details part of the notification can be customised to include specific information from the ticket that you're being notified about, the same way that this information gets added to emails. To do this, click the View Templates button in the Microsoft Teams module.



Choose the template that corresponds to your Webhooks events, and customize the details for that template.



Popular Guides

  • Asset Import - CSV/XLS/Spreadsheet Method
  • Call Management in Halo
  • Creating Agents and Editing Agent Details
  • Departments, Teams and Roles
  • Importing Data
  • Multiple New Portals with different branding for one customer [Hosted]
  • Organisation Basics
  • Organising Teams of Agents
  • Step-by-Step Configuration Walk Through
  • Suppliers
  • Syncing Exchange Calendars

Footer

Company

  • Contact Us
  • Careers
  • Channel Partners
  • Technology Partners
  • Global Impact
  • Referral Program

HaloITSM

  • Features
  • Integrations
  • Mobile Apps
  • Pricing
  • Onboarding Process
  • Blog
  • Roadmap
  • Guides

Key Features

  • Incident Management
  • Problem Management
  • Change Control
  • Configuration Management
  • ITIL Service Catalogue
  • Knowledge Management

Compare ITSM

  • ServiceNow Alternative
  • FreshService Alternative
  • TOPdesk Alternative
  • Cherwell Alternative
  • Axios Alternative
  • Hornbill Alternative
  • Ivanti Alternative
  • ManageEngine Alternative
  • Spiceworks Alternative

Social

  • Terms and Conditions
  • Privacy Policy
  • Security