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Battling inefficiency across a shift-based IT team, Bellevue Gold turned to HaloITSM to streamline ticketing, automate onboarding, and eliminate manual work. The result? Faster service, better visibility, and 17 hours saved every month.

Case Studies

Battling inefficiency across a shift-based IT team, Bellevue Gold turned to HaloITSM to streamline ticketing, automate onboarding, and eliminate manual work. The result? Faster service, better visibility, and 17 hours saved every month.
With a relentless focus on user experience, Sackers needed an IT system that didn’t get in the way. Since switching to HaloITSM, they’ve improved visibility, collaboration, and response times—without compromising on their high-touch approach.
MH Bland streamlined IT operations with Halo, improving efficiency, asset management, and support, achieving a 93% "Excellent" user satisfaction rating.
As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.
Eduthing switched to Halo to scale IT support for 250+ schools. With 97% first-level fixes, 60% of tickets handled via the portal, and 70% less phone-based support, efficiency soared.
By implementing HaloITSM, D-Orbit overcame operational inefficiencies and streamlined their IT service management, achieving seamless integrations, improved asset tracking, and enhanced performance visibility—all while positioning themselves for future growth in the evolving space economy.
Tierney’s support team has been transformed with HaloPSA, saving approximately 5 minutes per ticket through an intuitive UI, AI-driven automation, and streamlined workflows.
By automating tasks like client onboarding and consolidating processes, SPINEN were able to save time and reduce manual work.
With streamlined workflows, better utilisation of resources, and a remarkable improvement in customer satisfaction, TSG have achieved an impressive NPS score of +87.
Find out how Calvin University created smoother workflows and enhanced productivity with Halo.
Discover all the key new features that have been released in Q4 of 2024.

Product Updates

Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q3 of 2024.
Discover all the key new features that have been released in Q3 of 2024.
Discover all the key new features that have been released in Q2 of 2024.
Discover all the key new features that have been released in Q2 of 2024.
Discover all the key new features that have been released in Q2 of 2024.
We’ve launched Halo University, a new self-paced learning platform designed to help partners and the wider Halo community get to grips with the platform faster - and stay ahead as they grow.

News

We’ve launched Halo University, a new self-paced learning platform designed to help partners and the wider Halo community get to grips with the platform faster - and stay ahead as they grow.
Halo today announced a new integration with AT&T, a leading connectivity provider, and Datagate, a leader in telecom billing solutions, within the HaloPSA platform.
Learn more about the cutting-edge integration between AWS services and HaloITSM that enhances efficiency, boosts safety, and ensures seamless cloud operations across Swissport’s global infrastructure.
HaloPSA welcomed partners and customers to McLaren Technology Centre for its first conference, ORBIT24.
HaloITSM announces DXC Technology (NYSE: DXC) as a global strategic partner to continue to fuel its global expansion and deliver Digital Transformation and Operational Intelligence.
Starting from 1st September 2024, with our continued commitment to create change in the industry, HaloPSA will now automatically credit you back any unused license fees at your renewal.
Best-in-class PSA and RMM solutions come together to make MSPs more efficient and effective.
HaloITSM collaborates with Suffolk LTA to create a strategic partnership to benefit Junior tennis across the county.
HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.

Events

HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.