ITSM solution for healthcare
A simple, powerful ITSM solution, delivered by experts
Trusted by 100,000+ people across 40+ countries to deliver their IT solution
Centralise and streamline processes with our ITSM solution for healthcare
The healthcare sector is under constant pressure from many channels, such as improving patient care, whilst providing staff support and services. To keep up with demand, ITSM has become an integral part of the industry so staff issues can be addressed properly and processes can be centralised and streamlined.
HaloITSM offers a best-in-class ITSM tool so healthcare providers can manage processes with ease and save valuable time with automation. The functionality of HaloITSM is endless which is why many healthcare providers choose us as their IT service management solution.
Resolve issues with incident management
It’s imperative to resolve issues as fast as possible in a clinical setting. With HaloITSM, you can easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. This is crucial to avoid service disruption across devices and teams.
Asset management in healthcare
Within a medical setting, you need asset management in order to have a log of acquisition, cost, expiry details, location and more.
Use HaloITSM’s CMDB to track your configuration items and visualise dependencies between CIs. Log incidents and problems against CIs and identify systematic failings before they cause major incidents.
Stay in sync with one centralised system
With the healthcare industry having so many processes, one centralised simple system is necessary for the visibility of projects and tasks. Easily assign users to tasks, track your teams’ work, integrate your apps and connect your calendar to sync all your meetings and appointments.
- No more switching between mailboxes
- Record all telephone conversations in one system
- Add team members to a project
- Complete communication history
Being proactive within the healthcare industry is imperative to patient safety. However, daily issues will inevitably arise. With HaloITSM, you can escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
Self-service and the service catalogue
With our end-user portal, all staff have a single space for information, announcements, questions and services.
Gain freedom with a fully customisable, white label portal to create an extension of your organisation. Control the information they see and action they can do depending on the user.
- Give staff the ability to find answers quickly with the knowledge base, FAQ’s and canned responses on the self-service portal
- Allow staff to find all the resources and services they need in one location, such as requesting for specific items and services with the service catalogue
- With the integrated ITSM platform and end-to-end visibility, capture entire projects, workflows and assets with ease.
With any healthcare organisation, it’s key to make sure any changes don’t interrupt hospital services. With HaloITSM, you can ensure a smooth transition when tracking, planning and executing organisational changes of any scale with our change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Want to see HaloITSM in action?
Book 30 minutes with a member of our team to find out how we can help you
ITSM Solution for Healthcare
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent.
Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution.
Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.
Build your knowledge base by turning solutions into articles. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Automate workflows and centralise communication to easily manage incidents and meet SLAs with ITIL-aligned incident management
Reactive to Proactive
Increase productivity and make information easily accessible by sharing knowledge and canned responses in the Knowledge Base.
Empower End Users
Create an extension of your service with the self-service portal. Reduce costs, increase productivity and share knowledge
Never breach an SLA again. Experience less disruption by automating escalation rules and emails to communicate effectively.
Solve issues faster by aligning IT to the business needs with a simple, fully configurable system.
Improve efficiency and achieve top service delivery with ITIL-aligned frameworks.
With one centralised system it’s never been easier to stay connected, keep to deadlines and manage projects effectively.
Cost Per Ticket
Utilise automation, problem and change management, the Knowledge Base and more to reduce the cost per ticket.
All Modules as Standard. Unlimited Usage.
Keep things simple. Powerful ITSM with tailored support from Experts.