ITSM solution for manufacturing organisations
A simple, powerful ITSM solution, delivered by experts
Trusted by 100,000+ people across 40+ countries to deliver their IT solution
Experience efficiency for all areas of your organisation with our ITSM solution for manufacturing
In manufacturing, we understand how technology aids in the compliance, quality and efficiency of the organisation. Every step of the process, from production, to the office and distribution of goods, requires top management and support to maintain the daily running of the business. With HaloITSM, you can automate processes and centralise your workflows, aligning IT to the organisation.
HaloITSM has worked with manufacturers across the globe for many years. HaloITSM offers a simple, powerful ITSM solution, delivered by experts.
Empower your teams with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. With HaloITSM, employees can log their projects and data entry in one centralised system, bringing increased efficiency time savings.
Compliance is Key
We understand the manufacturing industry is stringent with rules, regulations and compliance. Therefore, it’s crucial to have a powerful ITIL-aligned, ITSM solution to make sure your organisation follows these requirements. With HaloITSM’s built in knowledge base, audit trails and predictive analytics, you can be sure compliance is met.
Collaborate together with HaloITSM. See orders, projects and coordinate with multiple departments in one centralised location to help resolve issues quickly. With hundreds of integrations on offer, it’s easy to manage billing, time tracking, asset management and more.
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Book 30 minutes with a member of our team to find out how we can help you
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent.
Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution.
Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.
Build your knowledge base by turning solutions into articles. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Automate workflows and centralise communication to easily manage incidents and meet SLAs with ITIL-aligned incident management
Reactive to Proactive
Increase productivity and make information easily accessible by sharing knowledge and canned responses in the Knowledge Base.
Empower End Users
Create an extension of your service with the self-service portal. Reduce costs, increase productivity and share knowledge
Never breach an SLA again. Experience less disruption by automating escalation rules and emails to communicate effectively.
Solve issues faster by aligning IT to the business needs with a simple, fully configurable system.
Improve efficiency and achieve top service delivery with ITIL-aligned frameworks.
With one centralised system it’s never been easier to stay connected, keep to deadlines and manage projects effectively.
Cost Per Ticket
Utilise automation, problem and change management, the Knowledge Base and more to reduce the cost per ticket.
All Modules as Standard. Unlimited Usage.
Keep things simple. Powerful ITSM with tailored support from Experts.