HaloITSM Azure DevOps Integration

Integrate Azure DevOps with ITSM Software

The Azure DevOps integration with HaloITSM increases collaboration between the customer service and development teams. This integration means customer issues can be resolved quickly to improve customer satisfaction. Additionally, visibility is improved and gives an insight into customer priorities across teams.

Cross-functional collaboration helps teams understand the complete context of the business requirements. This removes collaboration bottlenecks and mitigates SLA issues, quality concerns or financial loss.

How the Azure DevOps with ITSM software integration is beneficial for you

• Real-time access to customer issues & priorities
• Communication and collaboration between teams
• Cross-team updates when issues have changed priorities or been resolved
• Make decisions faster with increased visbility
• Speed up customer response time
• Ensure complete traceability
• Gain full insight and context of customer requirements

Use Case

Problem

The support team receives a ticket in HaloITSM to say there is a software issue. The team member then has to contact the development team by email to let them know of the issue. There is then a series of follow up emails between the two teams and the situation becomes confusing as there are no processes or viability in place.

Solution

The support team receives a ticket in HaloITSM to say there is a software issue. With the integration, the two teams will be able to see the progress on the ticket without having to email manually. They will be able to see if the ticket has changed priority, if the ticket is within the SLA and once the ticket has been resolved. This automation mitigates the risk of communication errors leading to poor customer service.

To find out about our other integrations available, visit our integration page.