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HaloITSM

HaloITSM

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    • By Sector
      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

      • Education

        Deliver an exceptional service experience to students, faculty and staff.

      • Financial Services

        Deliver secure, auditable IT Service Management throughout the organisation.

      • Healthcare

        Centralise and streamline your processes.

      • All Sectors →
    • By Use
      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

      • HR Service Management

        Automate, connect and improve your HR service delivery.

      • Facilities Service Management

        Manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

      • Enterprise Service Management

        Extend service management throughout the organisation.

      • Service Providers

        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

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The TOPdesk Alternative

With HaloITSM, experience an ITSM platform with a strong suite of modern integrations, 24 hour support, and out of the box ITIL aligned processes.

Free Trial

Why HaloITSM?

We understand choosing an ITSM solution is a difficult task, there’s so many to choose from and so much information out there. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different ITSM products on offer and shows why HaloITSM is the TOPdesk alternative.

With HaloITSM, you can be sure to transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Furthermore, experience 24/7 support delivered by industry experts, as well as reduced ongoing administrative costs. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution.

While every project begins with a customer first approach, we also deliver on industry best practices. Out of the box HaloITSM is ITIL-aligned and each process has built in recommendations. This means if you choose to, you can use our industry standard service catalogue, change management process, incident categories etc. We can also use these standard processes as a starting point and supplement them with your own processes. Through this process we can deliver a tried and tested solution that is flexible to your organisation’s requirements.

HaloITSM vs TOPdesk – What does Gartner Peer Insights say?

Accurate as of January 2022

Are you looking for a TOPdesk alternative?

See what our customers say.

“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”

Mark Render – Head of Digital Systems

TopDesk Alternative - HaloITSM
HaloITSM independent review scores - TopDesk Alternative

You’re in good company

100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk:

All-Inclusive ITSM Software | ITIL-aligned service desk used by The University of Cambridge
All-Inclusive ITSM Software | ITIL-aligned service desk used by Sony Music
See our Customer Success Stories

Servicenow Alternative, Servicenow Alternative

Try HaloITSM free for 30 days.

Immediate Access. No Credit Card Required.

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HaloITSM

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Key Features

  • Incident Management
  • Problem Management
  • Change Control
  • Configuration Management
  • ITIL Service Catalogue
  • Knowledge Management

Compare ITSM

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  • TOPdesk Alternative
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