The ServiceNow Alternative
With HaloITSM, experience an all-inclusive ITSM platform aligned to your needs for a fraction of the cost.
ITSM Software trusted by Global 500 Companies
When selecting an IT Service Management (ITSM) tool, many organisations overextend. Why pay up to 5x more for a solution that offers the same core functionality as HaloITSM? HaloITSM is a cost effective ITSM Solution designed for enterprises, and trusted by the likes of the FTSE 100 and Global 500 companies.
With HaloITSM’s modern and intuitive interface, not only will you reduce overhead administrative costs but also increase the satisfaction of your service delivery professionals. Follow in the footsteps of over 100,000 people from 50+ countries, including Siemens, Sony Music and the NHS, and implement HaloITSM as your IT Service Management solution.
SYSTEM ADMINISTRATION
Take control of your configuration
HaloITSM is designed to allow you to easily mange your configuration, reducing the Total Cost of Ownership and allowing you to update your workflows whenever you need to.
SCALABLE
A solution that you can grow with
HaloITSM is designed to let you grow with the system. All modules are included as standard, therefore if you wish to take a phased approach to utilising modules, you won’t be charged extra at a later date.
ServiceNow Migration Case Studies
“The good thing with Halo is how the tool can be customized to suit our requirements specific to SKY’s business environments. This is a much better state to be in rather than the tool asking the business to adapt to make it work”
Vamsi Dharanikota – Service Delivery Manager
Liberty house group
Achieved autonomy and improved their service by migrating from ServiceNow.
HaloITSM vs ServiceNow – What does Gartner Peer Insights say?
Accurate as of March 2021
| Product Capabilities |  |
 |
||
|---|---|---|---|---|
| Incident and Problem Management | 9.4 | 8.8 | ||
| Change, Configuration and Release | 9.4 | 8.6 | ||
| Self-Service/Request Fulfillment | 9.2 | 8.6 | ||
| IT Knowledge Management | 8.8 | 8.4 | ||
| Reporting and SLA Management | 9.0 | 8.4 | ||
| Process and Workflow Design | 9.6 | 8.4 | ||
| Data Source/ITOM Tool Integration | 9.0 | 8.2 |
| Customer Experience | ||||
|---|---|---|---|---|
| Evaluation & Contracting | 9.4 | 8.2 | ||
| Pricing Flexibility | 9.6 | 7.6 | ||
| Integration & Deployment | 9.2 | 8.4 | ||
| Ease of Deployment | 8.8 | 8.2 | ||
| Service & Support | 9.2 | 8.6 | ||
| Timeliness of Vendor Response | 9.6 | 8.4 | ||
| Quality of Technical Support | 9.0 | 8.6 |
BEST PRACTICE
Out of the box best practice
HaloITSM’s out of the box processes make it easy to follow best practice from day one. Take advantage of mature processes used by enterprises worldwide.
SELF-SERVICE
A self-service portal that your users will love
Let your users find and request the exact services they need – from the portal. With HaloITSM, you can fulfil requests easily, automatically, and with no errors.
Let us show you why HaloITSM is right for you.
You’re in good company
100,000+ people, from 40+ countries, trust HaloITSM to deliver their IT Service Desk:
Try HaloITSM free for 30 days.
Immediate Access. No Credit Card Required.