HaloITSM Roadmap
Find out about all the exciting, up and coming developments in HaloITSM
In Progress
Zapier Integration
Integrate with 3rd Party applications using Zapier.
Google Calendar Integration
Adding the Google Calendar setup screen into the web application
Datto RMM Integration (Phase 2)
Automatically syncing into Halo the information included in tickets logged and processed from Datto RMM
Up Next
Billing - Recurring Invoices
Creation of a Recurring Invoices section to include Recurring Items, Contract Invoices and Pre-Pay Invoices
Billing - Sales Orders, Items Issued and Labour
Creation of dedicated Invoices section for Sales Orders, Items Issued and Labour
New Portal (Phase 2)
More features for the new portal consisting of;
- Not logged in usage for more features
- Ticket Search
- End User Surveys
- Assets
- My Approvals
- Reporting
- Live Chat
- Quote Approvals
- KB matching
IT Glue Integration
Automatically adding new Assets to IT Glue, synchronising Asset's name and properties to IT Glue and adding a link on the Asset's Overview to view the instance in IT Glue
Quickbooks Online Integration
Integration with Quickbooks Online
Project Management
Additional project management functionality available in web application
New ITIL Features
Adding an owner field against CI/Services, introducing approval options for service owners, implementing child ticket auto creation rules and showing separate tabs for each ITIL request type according to asset details
Sage 50 / 200/ One Integration
Integration with both Sage 50 and Sage 200
Knowledge Base Review
Setting up notifications and planned reminders to review and monitor all new additions to the knowledge base
Splashtop Integration
Remote session tool to provide instant support to clients
Twitter Integration
Integration with Twitter
Hubspot Integration
Integration with Hubspot
Reporting Templates & Improvements
Enhancement to the reporting suite, allowing reports to be created from a template
Monthly/Composite Reports
Introduction of composite pdf reports
Ticket Collaboration
Introducing functionality to increase collective collaboration between agents via chat boxes and tags/mentions to add into the ticket pages
Future
Notifications (Phase 2)
Introducing follower notifications on specific tickets or tickets assigned to a specific agent
Google Maps & Agent Lookup
Adding the possibility to track all active agents on Google Maps
Stock Control
Introduction of stock control module including asset serialisation and stock locations
Twilio Integration
Integration with Twilio for sending SMS and direct calls from within Halo
Microsoft Planner Integration
Integration with Microsoft Planner
Smartsheets Integration
Integration with Smartsheets
Pax8 Integration
Integration with Pax8
Opsgenie Integration
Integration with Opsgenie
Campaign Monitor Integration
Integration with Campaign Monitor
WhatsApp Business Integration
Integration with Whatsapp Business
Hudu Integration
Integration with Hudu
Auvik Integration
Integration with Auvik
