HaloITSM Roadmap
Find out about all the exciting, up and coming developments in HaloITSM
In Progress
Self-Service Portal Enhancements
Including quote approvals and automated knowledge base matching.
Stock Control
Introduction of stock control module including asset serialisation and stock locations.
Reporting Templates & Improvements
Enhancement to the reporting suite, allowing reports to be created from a template.
Up Next
Datto RMM Integration Enhancements
Automatically syncing into Halo the information included in tickets logged and processed from Datto RMM.
Expansion of ITIL Alignment
Amelioration of CI functionality, and Incident and Service Request management.
Knowledge Base Review
Set up notifications and planned reminders to review and monitor all new additions to the knowledge base.
Monthly and Composite Reports
Introduction of composite PDF reports.
Project Management Advancements
Expansion on the existing project management functionality in the Halo web-app.
Ticket Collaboration
Introducing functionality to increase collective collaboration between agents via chat boxes and tags/mentions to add into the ticket pages.
Microsoft Cloud Solution Provider (CSP) - Phase 1
Import Customer/User data Import billing information for subscriptions
IT Glue Integration
Automatically adding new assets to IT Glue, synchronising an asset's name and properties to IT Glue and adding a link on the asset's overview to view the instance in IT Glue.
Future
Sage 50 / 200/ One Integration
Integration with both Sage 50 and Sage 200.
Hubspot Integration
Integration with Hubspot.
Splashtop Integration
Remote session tool to provide instant support to clients.
Google Maps & Agent Lookup
Adding functionality to track all active agents on Google Maps.
Notifications Expansion
Introducing follower notifications on specific tickets or tickets assigned to a specific agent.
WhatsApp Business Integration
Integration with Whatsapp Business.
Twitter Integration
Integration with Twitter.
Twilio Integration
Integration with Twilio for sending SMS and direct calls from within Halo.
Microsoft Planner Integration
Integration with Microsoft Planner.
Smartsheets Integration
Integration with Smartsheets.
Opsgenie Integration
Integration with Opsgenie.
Campaign Monitor Integration
Integration with Campaign Monitor.
Auvik Integration
Integration with Auvik.
