HaloITSM Roadmap Find out about all the exciting, up and coming developments in HaloITSM In ProgressSelf-Service Portal EnhancementsIncluding quote approvals and automated knowledge base matching. Stock ControlIntroduction of stock control module including asset serialisation and stock locations. Reporting Templates & ImprovementsEnhancement to the reporting suite, allowing reports to be created from a template. Up NextDatto RMM Integration EnhancementsAutomatically syncing into Halo the information included in tickets logged and processed from Datto RMM. Expansion of ITIL AlignmentAmelioration of CI functionality, and Incident and Service Request management. Knowledge Base ReviewSet up notifications and planned reminders to review and monitor all new additions to the knowledge base. Monthly and Composite ReportsIntroduction of composite PDF reports. Project Management AdvancementsExpansion on the existing project management functionality in the Halo web-app. Ticket CollaborationIntroducing functionality to increase collective collaboration between agents via chat boxes and tags/mentions to add into the ticket pages. Microsoft Cloud Solution Provider (CSP) - Phase 1Import Customer/User data Import billing information for subscriptions IT Glue IntegrationAutomatically adding new assets to IT Glue, synchronising an asset's name and properties to IT Glue and adding a link on the asset's overview to view the instance in IT Glue. FutureSage 50 / 200/ One IntegrationIntegration with both Sage 50 and Sage 200. Hubspot IntegrationIntegration with Hubspot. Splashtop IntegrationRemote session tool to provide instant support to clients. Google Maps & Agent LookupAdding functionality to track all active agents on Google Maps. Notifications ExpansionIntroducing follower notifications on specific tickets or tickets assigned to a specific agent. WhatsApp Business IntegrationIntegration with Whatsapp Business. Twitter IntegrationIntegration with Twitter. Twilio IntegrationIntegration with Twilio for sending SMS and direct calls from within Halo. Microsoft Planner IntegrationIntegration with Microsoft Planner. Smartsheets IntegrationIntegration with Smartsheets. Opsgenie IntegrationIntegration with Opsgenie. Campaign Monitor IntegrationIntegration with Campaign Monitor. Auvik IntegrationIntegration with Auvik.