The Cherwell Alternative
With HaloITSM, experience a modern and intuitive ITSM platform that is all-inclusive and cost effective.
ITSM Software trusted by Global 500 companies
HaloITSM is a cost effective ITSM Solution designed for enterprises, and trusted by the likes of the FTSE 100 and Global 500 companies. With HaloITSM, experience a more modern and intuitive ITSM tool aligned to your needs. Enjoy a faster interface, as well as increased autonomy when it comes to configuration, and 24/7 support, should you require assistance of any kind.
Increase the satisfaction of your service delivery professionals by following in the footsteps of over 100,000 people from 50+ countries, including Siemens, Sony Music and the NHS, and implement HaloITSM as your IT Service Management solution.
SYSTEM ADMINISTRATION
Take control of your configuration
HaloITSM is designed to allow you to easily mange your configuration, reducing the Total Cost of Ownership and allowing you to update your workflows whenever you need to.
SCALABLE
A solution that you can grow with
HaloITSM is designed to let you grow with the system. All modules are included as standard, therefore if you wish to take a phased approach to utilising modules, you won’t be charged extra at a later date.
HaloITSM vs Cherwell – What does Gartner Peer Insights say?
Accurate as of March 2021
| Product Capabilities |  |
 |
||
|---|---|---|---|---|
| Incident and Problem Management | 9.4 | 9.0 | ||
| Change, Configuration and Release | 9.4 | 8.4 | ||
| Self-Service/Request Fulfillment | 9.2 | 8.4 | ||
| IT Knowledge Management | 8.8 | 8.0 | ||
| Reporting and SLA Management | 9.0 | 8.0 | ||
| Process and Workflow Design | 9.6 | 8.4 | ||
| Data Source/ITOM Tool Integration | 9.0 | 8.0 |
| Customer Experience | ||||
|---|---|---|---|---|
| Evaluation & Contracting | 9.4 | 8.6 | ||
| Pricing Flexibility | 9.6 | 8.6 | ||
| Integration & Deployment | 9.2 | 8.2 | ||
| Ease of Deployment | 8.8 | 8.2 | ||
| Service & Support | 9.2 | 8.4 | ||
| Timeliness of Vendor Response | 9.6 | 8.4 | ||
| Quality of Technical Support | 9.0 | 8.2 |
BEST PRACTICE
Out of the box best practice
HaloITSM’s out of the box processes make it easy to follow best practice from day one. Take advantage of mature processes used by enterprises worldwide.
SELF-SERVICE
A self-service portal that your users will love
Let your users find and request the exact services they need – from the portal. With HaloITSM, you can fulfil requests easily, automatically, and with no errors.
Are you looking for a Cherwell alternative?
See what our customers say.
“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”
Mark Render – Head of Digital Systems
Let us show you why HaloITSM is right for you.
You’re in good company
100,000+ people, from 40+ countries, trust HaloITSM to deliver their IT Service Desk:
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