The Cherwell Alternative

We understand choosing an ITSM solution is a difficult task, there’s so many to choose from and so much information out there. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different ITSM products on offer and shows why HaloITSM is the Cherwell alternative.

With HaloITSM, you can be sure to transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution.

While every project begins with a customer first approach, we also deliver on industry best practices. Out of the box HaloITSM is ITIL-aligned and each process has built in recommendations. This means if you choose to, you can use our industry standard service catalogue, change management process, incident categories etc. We can also use these standard processes as a starting point and supplement them with your own processes. Through this process we can deliver a tried and tested solution that is flexible to your organisation’s requirements.

HaloITSM vs Cherwell – What does Gartner Peer Insights say?

Accurate as of August 2019

Product Capabilities
Incident and Problem Management		9.4		9.0
Change, Configuration and Release		9.4		8.4
Self-Service/Request Fulfillment		9.4		8.2
IT Knowledge Management		9.0		7.8
Reporting and SLA Management		9.0		7.8
Process and Workflow Design		9.6		8.2
Data Source/ITOM Tool Integration		9.0		7.8

Customer Experience
Evaluation & Contracting		9.6		8.4
Pricing Flexibility		9.6		8.4
Integration & Deployment		9.2		8.0
Ease of Deployment		9.0		8.2
Service & Support		9.4		8.2
Timeliness of Vendor Response		9.6		8.2
Quality of Technical Support		9.0		8.2

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