The Cherwell Alternative

With HaloITSM, experience a modern and intuitive ITSM platform that is all-inclusive and cost effective.

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Experience a Faster, more Modern ITSM Solution

HaloITSM is a cost effective ITSM Solution designed for enterprises, and trusted by the likes of the FTSE 100 and Global 500 companies. With HaloITSM, experience a more modern and intuitive ITSM tool aligned to your needs. Enjoy a faster interface, as well as increased autonomy when it comes to configuration, and 24/7 support, should you require assistance of any kind.

Increase the satisfaction of your service delivery professionals by following in the footsteps of over 100,000 people from 50+ countries, including Siemens, Sony Music and the NHS, and implement HaloITSM as your IT Service Management solution.

5 Reasons to choose HaloITSM over Cherwell

Modern & Intuitive UI

Move away from an old and clunky system. HaloITSM is easier to use and requires little to no consultancy to get up and running.

Highly Configurable with Low Effort

Configure HaloITSM according to your needs in just a few clicks.

Responsive Support Team

With in-house support, enjoy a more responsive support system to put your mind at ease.

FutureProof

Free your mind from the troubles that come with the Ivanti acquisiton. Experience ITSM software from a transparent vendor and stay up to date with our publicly available roadmap.

Lower costs

Reduce your costs by up to 4 times with HaloITSM’s all-inclusive software with no minimum starting licenses or costs.

For enterprises that need an ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price. Overall, it’s a deserving recipient of our Editors’ Choice award.

HaloITSM vs Cherwell – What does Gartner Peer Insights say?

Accurate as of March 2021

Product Capabilities
Incident and Problem Management	9.4	9.0
Change, Configuration and Release	9.4	8.4
Self-Service/Request Fulfillment	9.2	8.4
IT Knowledge Management	8.8	8.0
Reporting and SLA Management	9.0	8.0
Process and Workflow Design	9.6	8.4
Data Source/ITOM Tool Integration	9.0	8.0

Customer Experience
Evaluation & Contracting	9.4	8.6
Pricing Flexibility	9.6	8.6
Integration & Deployment	9.2	8.2
Ease of Deployment	8.8	8.2
Service & Support	9.2	8.4
Timeliness of Vendor Response	9.6	8.4
Quality of Technical Support	9.0	8.2

SYSTEM ADMINISTRATION

Take control of your configuration

HaloITSM is designed to allow you to easily mange your configuration, reducing the Total Cost of Ownership and allowing you to update your workflows whenever you need to.

SCALABLE

A solution that you can grow with

HaloITSM is designed to let you grow with the system. All modules are included as standard, therefore if you wish to take a phased approach to utilising modules, you won’t be charged extra at a later date.

Want to see HaloITSM in action?

Book 30 minutes with a member of our team to find out how we can help you

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Cherwell Alternative

BEST PRACTICE

Out of the box best practice

HaloITSM’s out of the box processes make it easy to follow best practice from day one. Take advantage of mature processes used by enterprises worldwide.

SELF-SERVICE

A self-service portal that your users will love

Let your users find and request the exact services they need – from the portal. With HaloITSM, the Cherwell alternative, you can fulfil requests easily, automatically, and with no errors.