The Freshservice Alternative
With HaloITSM, experience an all-inclusive ITSM platform that is cost effective and offers great customer service.
ITSM Software trusted by Global 500 companies
When selecting an IT Service Management (ITSM) tool, many organisations overextend. Why pay up to 3x more for a solution that offers the same functionality as HaloITSM? HaloITSM is a cost effective ITSM Solution designed for enterprises, and trusted by the likes of the FTSE 100 and Global 500 companies.
With HaloITSM’s modern and intuitive interface as well as its customer centric approach, increase the satisfaction of your service delivery professionals. With offices around the globe and 24/7 support available, experience IT Service Management aligned to your specific needs.
Follow in the footsteps of over 100,000 people from 50+ countries, including Siemens, Sony Music and the NHS, and implement HaloITSM as your IT Service Management solution.
5 Reasons to choose HaloITSM over Freshservice
Responsive Customer Service Team
With 24 hour in-house support available to all clients, enjoy a more responsive support system to put your mind at ease.
Highly Configurable with Low Effort
Configure HaloITSM according to your needs in just a few clicks.
Improved Asset Management & Supplier Management
Enterprises with more comprehensive needs can enjoy stronger Asset Management as well as Supplier Management and end-to-end procurement processes.
Grow with the platform as HaloITSM listens to service and solution feedback from all customers, whilst responding to a dense and constantly evolving marketplace.
Reduce your costs by up to 3 times with HaloITSM’s all-inclusive software, meaning you don’t need to pay for additional features.
For enterprises that need an ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price. Overall, it’s a deserving recipient of our Editors’ Choice award.
Take control of your configuration
HaloITSM is designed to allow you to easily mange your configuration, reducing the Total Cost of Ownership and allowing you to update your workflows whenever you need to.
A solution that you can grow with
HaloITSM is designed to let you grow with the system. All modules are included as standard, therefore if you wish to take a phased approach to utilising modules, you won’t be charged extra at a later date.
HaloITSM vs Freshservice – What does Gartner Peer Insights say?
Accurate as of March 2021
|Incident and Problem Management||9.4||9.4|
|Change, Configuration and Release||9.4||8.6|
|IT Knowledge Management||8.8||9.0|
|Reporting and SLA Management||9.0||8.8|
|Process and Workflow Design||9.6||9.0|
|Data Source/ITOM Tool Integration||9.0||8.4|
|Evaluation & Contracting||9.4||9.4|
|Integration & Deployment||9.2||9.2|
|Ease of Deployment||8.8||9.4|
|Service & Support||9.2||9.0|
|Timeliness of Vendor Response||9.6||9.2|
|Quality of Technical Support||9.0||9.0|
Out of the box best practice
HaloITSM’s out of the box processes make it easy to follow best practice from day one. Take advantage of mature processes used by enterprises worldwide.
A self-service portal that your users will love
Let your users find and request the exact services they need – from the portal. With HaloITSM, the Freshservice alternative, you can fulfil requests easily, automatically, and with no errors.
Are you looking for a Freshservice alternative?
See what our customers say.
“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”
Freshservice alternative, Freshservice Alternative
Let us show you why HaloITSM is the Freshservice alternative.
You’re in good company
100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk:
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