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HaloITSM

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      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

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        Deliver an exceptional service experience to students, faculty and staff.

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        Deliver secure, auditable IT Service Management throughout the organisation.

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        Centralise and streamline your processes

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      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

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        Extend service management throughout the organisation.

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        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

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The Spiceworks Alternative

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We understand choosing an ITSM solution is a difficult task, there’s so many to choose from and so much information out there. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different ITSM products on offer and shows why HaloITSM is the Spiceworks alternative.

With HaloITSM, you can be sure to transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution.

While every project begins with a customer first approach, we also deliver on industry best practices. Out of the box HaloITSM is ITIL-aligned and each process has built in recommendations. This means if you choose to, you can use our industry standard service catalogue, change management process, incident categories etc. We can also use these standard processes as a starting point and supplement them with your own processes. Through this process we can deliver a tried and tested solution that is flexible to your organisation’s requirements.

HaloITSM vs Spiceworks- What does Gartner Peer Insights say?

Accurate as of August 2019

Product Capabilities
Incident and Problem Management
9.4
8.8
Change, Configuration and Release
9.4
8.2
Self-Service/Request Fulfillment
9.4
8.6
IT Knowledge Management
9.0
8.8
Reporting and SLA Management
9.0
8.2
Process and Workflow Design
9.6
8.2
Data Source/ITOM Tool Integration
9.0
7.8

Are you looking for a Spiceworks alternative?

See what our customers say.

“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”

Mark Render – Head of Digital Systems

Spiceworks Alternative - HaloITSM
HaloITSM independent review scores - Spiceworks Alternative

Let us prove to you why HaloITSM is the Spiceworks alternative.

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You’re in good company

100,000+ people, from 40+ countries, trust HaloITSM to deliver their IT Service Desk:

Spiceworks vAlternative- Used by the University of Cambridge
Spiceworks Alternative- Used by Sony Music
Spiceworks Alternative- Used by Network Homes
Spiceworks Alternative- Used by Goodwill
Spiceworks Alternative- Used by SEPA
See our Customer Success Stories

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Key Features

  • Incident Management
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