How NMITE transformed their student and staff experience by migrating to HaloITSM
Improved efficiency as a result of HaloITSM’s modern and intuitive UI
One centralised system for all service management needs across multiple departments
Highly configurable system enables NMITE to have greater control over their service
Quickfire Q&A Case Study with NMITE
Customer
NMITE
Industry
Education
Customer Since
2021
In a sentence or two, tell us what your company does.
The New Model Institute for Technology and Engineering (NMITE) is a radical new engineering Higher Education Institute in Hereford, created to equip a diverse group of students with the skills to be world-class, socially conscious problem solvers. Backed by government, NMITE has been developed in collaboration with a wide range of global academic partners, experts in education, individuals, business, and community leaders, combining the best approaches from around the world to create an entirely new way of engineering teaching and learning that is inspiring and engaging a new generation of engineers.
Before you found HaloITSM, what problems were you facing?
NMITE were using a well known ITSM product that was effective, but really needed an overhaul. The company showed no signs of updating the product or producing more modern functionality. It looked dated, the user interface was clunky, and the product didn’t integrate natively with other products.
When it was time to review the Service Desk tool, the NMITE IT team scoured the market for a better solution. I noticed that HaloITSM were sponsoring a tennis player at Wimbledon, which spurred me into researching their tool. From there, we reached out to their sales team, watched some demos, and the rest is history.
What are some of the ways HaloITSM has helped you?
HaloITSM has transformed NMITE’s service delivery, not just in IT, but across multiple departments. With one centralised system, it has never been easier to automate our workflows. Having a system that is constantly evolving enables us to grow with the platform and continue improving our student and staff experience.
“HaloITSM is a superb SaaS Service Desk solution. It is easy to configure and implement, and overall it’s a very flexible product that can be tailored to suit many different business cases, not just in the IT department”
– Paul Guest, Director of IT & Change at NMITE
Which integrations do you use?
NMITE makes use of several of the available integrations and the list is growing. We currently use Intune, Azure AD, and the Halo Integrator (hosted with Halo) for devices and users. For remote support, we use the TeamViewer integration and we are also looking at using the Snow integration in the near future.
Do you use HaloITSM within multiple departments?
Yes, having had such a great experience with HaloITSM in our IT department, we immediately added both our internal facilities team and managed service IT Service Desk team.
What does the future look like with HaloITSM?
NMITE plans to further expand its use of HaloITSM into additional departments. Our Asset management/CMDB/CI will grow as we integrate with products like Snow, and we aim to include many different departments in this, not just IT.
Would you recommend HaloITSM and why?
HaloITSM is a superb SaaS Service Desk solution. It is easy to configure and implement, and overall it’s a very flexible product that can be tailored to suit many different business cases, not just in the IT department. The online portal is excellent, and the ease of building a digital service catalogue is best in-class. I have personally recommended HaloITSM to many colleagues and peers. In fact, our managed service provider was so impressed with our implementation that they are now a Halo customer too. I have also recommended HaloITSM to other Higher Education institutions.
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