Unlock the power of AI for your whole Enterprise

Boost efficiency and productivity with industry-leading AI functionality. All included out-of-the-box.

What is AI for an ITSM Tool?

Artificial Intelligence (AI) is revolutionizing ITSM by augmenting human capabilities with advanced automation and intelligent decision-making. At its core, AI in ITSM utilizes sophisticated algorithms and machine learning models to analyse data, predict outcomes, and automate routine tasks. By leveraging natural language processing (NLP), sentiment analysis, and pattern recognition, AI-powered ITSM tools can:

Automate Incident Management – Automatically categorise and prioritise incidents based on historical data and severity, ensuring faster resolutions.
Enhance Service Desk Efficiency – Streamline ticket routing and resolution through AI-driven workflows, reducing response times and optimising resource allocation.
Improve Knowledge Management – Automatically generate and update knowledge articles based on resolved incidents and user interactions, ensuring up-to-date and relevant information.
Enable Predictive Analytics – Anticipate service disruptions and resource needs by analysing patterns and trends in data, facilitating proactive maintenance and issue prevention.

AI-powered Enterprise – included as standard.

Intelligent Ticket Management

Transform your IT Service Management with AI-driven solutions that streamline operations. From automatically grouping related tickets and generating concise summaries to prioritizing tasks and accurately categorizing incidents, our intelligent tools enhance efficiency, consistency, and visibility across your service desk.

Case Clustering

Automatically group related tickets to streamline resolution. Utilize historical data to provide best-practice suggestions for resolving similar incidents or requests, enhancing overall service delivery efficiency.

AI Triage

Leverage sentiment analysis, historical data, and service impact to prioritize tickets accurately. Enhance the consistency and scalability of your ITSM platform by automating the determination of ticket urgency and importance.

Case Summarisation

Generate concise summaries of incidents to enhance comprehension and focus on resolution from the outset. Improve visibility and understanding across your IT Service Management (ITSM) operations.

AI Categorisation

Automatically classify incidents by analysing ticket patterns. Gain valuable insights into the nature of issues, enabling process improvements and ensuring tickets are routed to the appropriate specialists efficiently.

HaloITSM independent review scores - FreshService Alternative

Article Creation

Automatically generate knowledge articles by identifying effective solutions from organic conversations and historical cases, ensuring that valuable information is captured, shared, and readily accessible to support continuous improvement and informed decision-making.

Knowledge Discovery

Utilize Retrieval Augmented Generation (RAG) to access and integrate answers from internal services and public knowledge sources, incorporating private and proprietary enterprise data for comprehensive and accurate information retrieval.

Insightful Knowledge Creation and Discovery

Empower your organization with advanced AI tools that generate knowledge articles based on real-world solutions, leveraging both internal and external data sources. Always have the information you need at your fingertips.

Elevated customer experience

Elevate customer experience and satisfaction while improving operational efficiency across your organization.

Emotion AI

Evaluate customer moods in real-time, capturing insights to tailor interactions and initiate proactive service improvements. Additionally, gather and analyse performance metrics to identify operational strengths and weaknesses, enabling continuous enhancement of service delivery processes.

Virtual Agent

Provide instant, personalized support by delivering information, answering queries, and facilitating transactions. Empower your ITSM team with AI-driven efficiency, reducing response times and enhancing user satisfaction through streamlined issue resolution and proactive service delivery.

How does AI benefit your organisation?

Leveraging AI on the HaloITSM empowers your organization to achieve greater operational agility, efficiency, and customer-centricity. Harnessing AI-powered features drives tangible improvements across key areas, such as:

Enhanced Operational Efficiency

Streamline workflows and automate repetitive tasks, freeing up valuable time for IT teams to focus on strategic initiatives and innovation.

Improved Service Delivery

Accelerate incident resolution and reduce downtime by prioritizing and routing tickets based on AI-driven insights, ensuring faster response times and higher customer satisfaction.

Optimised Resource Allocation

Allocate resources more effectively by leveraging AI’s predictive capabilities to forecast demand and proactively manage service capacity.

Empowered Decision-Making

Access real-time analytics and actionable insights derived from AI-driven data analysis, enabling informed decision-making and continuous process improvement.

Personalised Customer Interactions

Enhance customer experience with personalized support and proactive communication driven by AI’s ability to understand and respond to user needs and emotions.

Enable your teams to leverage Artificial Intelligence in ITSM

STEP 1

Start using AI within your ITSM platform

Let your users make use of AI features including automated assignment and knowledge base article suggestions. With HaloITSM, you can fulfil requests easily, automatically, and with no errors.

STEP 2

Automate processes

Automate processes and increase the productivity of your agents. Prevent incidents from occurring with machine learning, allowing you to predict potential issues in advance.