HaloITSM

HaloITSM Guides

Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > N-Able Take Control Integration

N-Able Take Control Integration

In this guide we will cover:

- N-Able RMM

- Take Control Viewer

- Configuring the Module

- Using the Integration



N-Able RMM

This integration requires you to have first imported your Assets into Halo via either the N-able RMM integration in the web application, or the old MaxFocus integration in the Windows Application. 


You are also required to generate an API Key in the N-able RMM Dashboard by going to Settings > General Settings > API. If you do not have an API Key, click the regenerate option. Be mindful that regenerating the API Key may break any other integrations you have setup with N-able RMM in other applications.


Fig 1. API key.


Take Control Viewer

Each Asset you would like to connect onto must have the Take Control Viewer installed. You must also ensure that takectrsxvp is associated with the viewer. Details on how to install the viewer and associate takectrsxvp with it can be found in this N-Able MSP documentation.


Configuring the Module

To enable the N-able Take Control integration in Halo, go to Configuration > Integrations, and enable the module. Once the module has been enabled, click the menu icon for the module to begin configuring it.


There are two initial options that must be completed. These are the N-Able RMM URL field and the API Key that was retrieved in the previous step. These values are shared with N-able  RMM integration, so updating the fields here will also update them for the RMM integration and vice-versa.


Fig 2. Setup.


Using the Integration

Once configured, a Take Control button will appear on the asset page of any asset that has been imported from N-Able RMM.  You will also see the Take Control option when you right-click on an asset.


Fig 3. Take Control action.

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