HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
SolarWinds Take Control Integration
SolarWinds Take Control Configuration
This integration has some SolarWinds Take Control pre-requisites that must be met before the integration configuration can be completed in the Halo Application.
SolarWinds RMM
This integration requires you to have first imported your Assets into Halo via either the SolarWinds RMM integration in the web application, or the old MaxFocus integration in the Windows Application. You are also required to generate an API Key in the SolarWinds RMM Dashboard by going to Settings > General Settings > API. If you do not have an API Key, click the regenerate option. Be mindful that regenerating the API Key may break any other integrations you have setup with SolarWinds RMM in other applications.
Take Control Viewer
Each Asset you would like to connect onto must have the Take Control Viewer installed. You must also ensure that takectrsxvp is associated with the viewer. Details on how to install the viewer and associate takectrsxvp with it can be found in this SolarWinds MSP knowledge base article.
Halo Configuration
The following delineates the configuration that must be carried out in Halo in order to facilitate the integration.
General Configuration
To enable the SolarWinds Take Control integration in Halo, go to Configuration > Integrations, and enable the module. Once the module has been enabled, click the menu icon for the module to begin configuring it.
There are two initial options that must be completed. These are the SolarWinds RMM URL field and the API Key that was retrieved in the previous step. These values are shared with SolarWinds RMM integration, so updating the fields here will also update them for the RMM integration and vice-versa.
Custom Button
Using the “Create Button” option will create you a custom button that displays on the Asset Details screen. You will be redirected to the Custom Button details screen once it has been created, so you can make any changes to the appearance of the button that you wish.
A URL is constructed using both your RMM URL and your API Key, along with other required URL parameters, and is assigned to the button. When clicked, a request is made in the background to the SolarWinds API using the URL. If successful, a connection string is returned, and a new tab will be opened using the connection string to automatically connect to that device.
If you change your URL or API Key on either of the SolarWinds integration configuration pages, the URL of the button will be automatically updated also. Manual changes to the URL should not be required.
