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HaloITSM Guides

Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > Rolling back versions v2.45 and above to versions below v2.45

Rolling back versions v2.45 and above to versions below v2.45


Run the following 2 queries:


Update NHD_roleclaims

set ClaimValue = '2'

where ClaimValue = '3' and ClaimType = 'Dx'


Update NHD_Userclaims

set ClaimValue = '2'

where ClaimValue = '3' and ClaimType = 'Dx'


Then highlight to the client that all agents will need to logout and back in again to refresh their permissions else they will not be able to access any assets if they had a value of 3 previously.

Popular Guides

  • Asset Import - CSV/XLS/Spreadsheet Method
  • Call Management in Halo
  • Creating Agents and Editing Agent Details
  • Departments, Teams and Roles
  • Importing Data
  • Multiple New Portals with different branding for one customer [Hosted]
  • Organisation Basics
  • Organising Teams of Agents
  • Step-by-Step Configuration Walk Through
  • Suppliers
  • Syncing Exchange Calendars

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