• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Skip to custom navigation

HaloITSM

  • Features
  • Solutions
    • By Sector
      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

      • Education

        Deliver an exceptional service experience to students, faculty and staff.

      • Financial Services

        Deliver secure, auditable IT Service Management throughout the organisation.

      • Healthcare

        Centralise and streamline your processes.

      • All Sectors →
    • By Use
      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

      • HR Service Management

        Automate, connect and improve your HR service delivery.

      • Facilities Service Management

        Manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

      • Enterprise Service Management

        Extend service management throughout the organisation.

      • Service Providers

        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

    • Resources
      • Compare ITSM Tools
      • Integrations
  • Case Studies
  • Pricing
  • Contact Us
  • Start trial
  • Schedule a demo

HaloITSM Guides

Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > Upgrading NHServer for On Premise installations

Upgrading NHServer for On Premise installations


1. Download the latest version from one of the below links

https://s3.nethelpdesk.com/NHServer.zip 

https://s3.nethelpdesk.com/NHServerBeta.zip 


2. Go to ..NetHelpDesk\Win directory of your installation of Halo and take a copy of the NHServer.exe file from that directory - in case of rollback you can simply put this file back in place.


3. Extract and replace this file with the downloaded file from the links in step 1


4. Run the new NHServer.exe file and when prompted specify the .udl file from the ..NetHelpDesk directory.


5. If there is an upgrade required from this version then please read and accept the prompts if there are any taking any steps necessary on the way.

Popular Guides

  • Asset Import - CSV/XLS/Spreadsheet Method
  • Call Management in Halo
  • Creating Agents and Editing Agent Details
  • Departments, Teams and Roles
  • Importing Data
  • Multiple New Portals with different branding for one customer [Hosted]
  • Organisation Basics
  • Organising Teams of Agents
  • Step-by-Step Configuration Walk Through
  • Suppliers
  • Syncing Exchange Calendars

Footer

Company

  • Contact Us
  • Careers
  • Channel Partners
  • Technology Partners
  • Events
  • Global Impact
  • Referral Program

HaloITSM

  • Features
  • Integrations
  • Mobile Apps
  • Pricing
  • Onboarding Process
  • Blog
  • Roadmap
  • Guides

Key Features

  • Incident Management
  • Problem Management
  • Change Control
  • Configuration Management
  • ITIL Service Catalogue
  • Knowledge Management

Compare ITSM

  • ServiceNow Alternative
  • FreshService Alternative
  • TOPdesk Alternative
  • Cherwell Alternative
  • Axios Alternative
  • Hornbill Alternative
  • Ivanti Alternative
  • ManageEngine Alternative
  • Spiceworks Alternative

Social

  • Terms and Conditions
  • Privacy Policy
  • Security
  • GDPR