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Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > Wrong Date Format in Halo

Wrong Date Format in Halo

In this guide we will cover:

- How to set how date format displays in Halo



How to set how date format displays in Halo

Halo uses your browser's time zone to determine how the date format is in the web app. If it is displaying the US format it is likely that your browser is using the wrong language pack for your region. So it could be using English US instead of English UK in the languages settings.


To change the date/time format to the UK version in Chrome, go to the three dots in the top right > Settings > Advanced > Languages > click on the drop-down arrow at the top of languages > add language > select English (United Kingdom) > click on the three dots to the right of it > choose to display Google Chrome in this language, as shown in the screenshot below.


Fig 1. Setting Language in Chrome


If the changes don't happen immediately, you may need to refresh your cache (Ctrl + F5) or log out and back in. The default time zone settings can be found in configuration > Advanced Settings:

Fig 2. Default Time zone in Halo


If you are not using Chrome you can search how to do this for the specific browser you are using. 


Additionally if the date fields being displayed are not showing correctly, you may be required to change the OS settings of the laptop in order to display the correct format. For example, if your OS settings are configured to be in 24 hour format, time picker fields will also be in 24 hour format. 

Fig x. OS date settings


After changing OS settings, you will be required to restart the browser after making these changes for settings to apply.

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