HaloITSM

HaloITSM Guides

Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > SMS Set Up

SMS Set Up

Halo is compatible with select third party email-to-SMS services which allows Halo to send emails to the SMS provider. To set this up, please see the below:


1) Go in to Configuration>Email and scroll down to SMS Settings

2) Here you will need to fill in the domain of your SMS provider (For example Text Local, Capal, or any 3rd Party SMS provider) 



The from address will be  your email address that the system is sending from. 


The display name for the email will be what you want to display. 


3) After this configuration has been set up, you can configure the SMS email template which shows up just under the normal email templates once you have an SMS provider configured:





 - When the Show SMS fields setting is enabled, in an action you will see a Send SMS option (next to send email button) this will show a phone number field populated with the users mobile number. Saving the action will queue the sms for sending using the details in the SMS config (Config > Email > SMS).






Popular Guides