HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Guides > Agent and User Impersonation
Agent and User Impersonation
In this lesson we will cover:
- How to impersonate agents and users in Halo
Agent and user impersonation can be enabled in advanced settings:
Fig 1. Allow user/agent impersonation
This will add a button to the agent and user details screens to allow admins to impersonate them by temporarily logging in as them, allowing the admin to check they have the correct permissions.
Fig 2. Impersonate Agent button
A banner and a button will be displayed at the top of the screen to allow the admin to switch back to their account.
Fig 3. Banner to switch back to account
Note: When logging into the portal, you can use your credentials, this will still log you in to the account of the user being impersonated
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