HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Guides > Agent and User Impersonation
Agent and User Impersonation
Released in Version: 2.103.1
You can enable agent and user impersonation in advanced settings:
This will add a button to the agent and user details screens to allow admins to impersonate them by temporarily logging in as them, allowing the admin to check they have the correct permissions.
A banner and a button will be displayed at the top of the screen to allow the admin to switch back to their account.
NB: When logigng into the portal, you can use your credentials, this will still log you in to the account of the user being impersonated
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