HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Guides > Call Pop-Up for Microsoft Teams
Call Pop-Up for Microsoft Teams
- Turn the option on in Teams Admin Centre. Voice > Calling Policies > select relevant policy/policies > “URL to open apps in browser for incoming PSTN calls” > “https://CUSTOMERHALOURL/call?callerid={phone}”:
- Enable for individual users on App or Browser. Initials/profile picture (top-right) > Manage Account > Calls > Enable “Open Apps in Browser”:
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