HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Guides > Call Pop-Up for Microsoft Teams
Voice > Calling Policies > select relevant policy/policies > “URL to open apps in browser for incoming PSTN calls” > “https://CUSTOMERHALOURL/call?callerid={phone}&inboundactive=true".
Fig 1. Entering the Halo call screen URL.
Enable for individual users on App or Browser, this needs to be done on the same user that the admin account uses, as step 2 will not show until it is configured in the user app. Click into the ellipse beside the initials/ profile picture and then click into settings.
Fig 2. Going to settings.
Click into "Calls" on the right hand side and scroll down to Open apps in browser and enable third party apps.
Fig 3. Going to calls.
Then enable "Open Apps In Browser".
Fig 4. Allow third party apps.
Call Pop-Up for Microsoft Teams
In this guide we will cover:
- Configuring Teams to Launch the Halo Call Screen
This guide takes you through how to configure Microsoft Teams to launch the Halo call screen when answering inbound calls from Teams.
- Configuring Teams to Launch the Halo Call Screen
This guide takes you through how to configure Microsoft Teams to launch the Halo call screen when answering inbound calls from Teams.
Voice > Calling Policies > select relevant policy/policies > “URL to open apps in browser for incoming PSTN calls” > “https://CUSTOMERHALOURL/call?callerid={phone}&inboundactive=true".
Enable for individual users on App or Browser, this needs to be done on the same user that the admin account uses, as step 2 will not show until it is configured in the user app. Click into the ellipse beside the initials/ profile picture and then click into settings.
Click into "Calls" on the right hand side and scroll down to Open apps in browser and enable third party apps.
Then enable "Open Apps In Browser".
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