HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Guides > How to Deal with Out of Office Automatic Replies from customers
How to Deal with Out of Office Automatic Replies from customers
To prevent out of office replies from updating tickets, there is a setting you can turn on. If you go into Configuration > Advanced Settings > Configure NHServer you can find, and turn off the 'Accept Auto Replies' setting:
This will filter out auto replies from Outlook based emails.
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