HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
XSOAR Integration
The integration between Halo and XSOAR is configured mostly in XSOAR.
The attached Yaml files can be downloaded and used to import the configuration into your XSOAR instance.
Once you've imported the configuration, you then need to add an instance of the HaloITSM integration and enter your Halo URL and the credentials for a Client ID and Secret application created in your Halo.
The imported playbook can be configured to map different fields to the ticket creation. The incident ID field should not be changed, but all others can be updated to map the desired information. Additional fields can be added, but this will require adjusting the integration to handle them.
The default user and ticket type can be specified in Halo
Currently, this integration can only be used to create tickets in Halo from XSOAR. However, this functionality will be expanded in the future to allow the synchronisation of updates between the incident in XSOAr and the ticket in Halo.
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