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Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > AI Azure Translator

AI Azure Translator

The Azure Translator integration allows you to instantly translate notes from users or other agents into the language that you are currently viewing Halo in.


To use this integration, you must enable the Azure Translator module from within Configuration > Integrations by clicking the '+' icon:


To configure, set up a Translator within Azure > Cognitive Services, and obtain an API Key from "Keys and Endpoints", and paste your API key in Config > Integrations > Azure Translator - Translator API key.


You will need to enter the correct region for your translator model. For example if you were in canadacentral, it should appear the following way:

Alternatively your region may need to be set to Global, which is the Halo default.


There are options to choose between translating only plain text (to reduce usage costs), or HTML (to include images and preserve the formatting in the translation). A monthly character limit can also be added here.


When active, a translate button will show for each action note. Press it to translate the note. This will auto-detect the language of the note and translate it into your current language using Azure translator.



The note will then be replaced with the translated version and pressing the button again will revert to the original.



Any notes which are translated are stored in the database and the translation is automatically loaded the next time you view the ticket.


The first time the translation is made, it may take a few seconds to process, the next time you need to click the translate button it will automatically update via Halo's database:

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