HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
TeamViewer Integration
Halo Configuration
This details the configuration that must be carried out in Halo in order for this integration to work.
General Configuration
The TeamViewer module can be enabled in Configuration > Integrations. As part of the configuration, the module will be enabled automatically if you create new asset and/or site fields.
To begin configuring the integration, click into the module, and you will see options to create new asset and site fields.
Clicking either of the options will create a new field with the label “TeamViewer”. Once the field has been created, the button will no longer be available.
Launching a Session
In order to launch a session for a site or an asset, you need to store the TeamViewer ID against the site or asset. Using site as an example, if you open any site on the details tab, under additional details you will now see your TeamViewer field. Place the 10-digit code corresponding to the site in this field, and press save.
Now that you have data saved in this field, at the top of the site page, you will see a TeamViewer button. Pressing this button will open a TeamViewer session in your browser using the ID provided.
