HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Halo Live Chat - embedded on other sites
In this lesson we will cover:
- Embedding Live Chat on Other Sites
Embedding Live Chat on Other Sites
Within the Chat Profile configuration, set "Access" to "Anyone". This will allow the chat profile to be used without being logged into Halo as a user.
If used on the Self Service Portal, chat will now show without being logged in.
The chat client can be embedded onto other websites by following the instructions within the "Embed on External Website" section of the chat profile config page. This involves adding some JavaScript to the body of the site.
<div id="halo-chat"></div>
<script>
var haloChatConfig = {
chatServiceUrl: "your chat API url",
configId: "chat profile id",
configKey: "your chat profile key",
}
</script>
<script src="https://yourhalourl.haloitsm.com/chat/index.js"></script>
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