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HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Guides > Call Pop-Up for Microsoft Teams
Call Pop-Up for Microsoft Teams
This guide takes you through how to configure Microsoft Teams to launch the Halo call screen when answering inbound calls.
- Turn the option on in Teams Admin Centre.
- Voice > Calling Policies > select relevant policy/policies > “URL to open apps in browser for incoming PSTN calls” > “https://CUSTOMERHALOURL/call?callerid={phone}"
- Voice > Calling Policies > select relevant policy/policies > “URL to open apps in browser for incoming PSTN calls” > “https://CUSTOMERHALOURL/call?callerid={phone}"
- Enable for individual users on App or Browser. Click into the ellipse beside the initials/ profile picture and then click into settings:
Then click into "Calls" on the right hand side and scroll down to Open apps in browser and enable third party apps:
"Open Apps In Browser"
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