HaloITSM Guides
Documentation to assist with the setup and configuration of the HaloITSM platform
Bvoip Integration
First, we want to ensure that your Call Management module is enabled.
To do this, head to the Configuration > Channels > Call Management.
If it is enabled, it will be coloured and if it is disabled, it will be grey. To enable, hover over the module and press the '+'.
Click into the module, then select 'General Settings'. Then grab the URL given under the 'Integrations' tab.
Next, go to your 1Stream Integration Platform and then go to Administration > Manage Organisation > Screen Pop URL > Add
Here you can give it a name, save, select your Halo product from the 'link type' drop-downs, then add in the URL you copied from the call management screen above.
You can follow along with the configuration video on bvoip's website here
NOTE: You must have the bvoip 1Stream Integration Platform for this integration to work.
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