HaloITSM Guides

1. Get Ticket Information

First, retrieve the ticket details by making a GET request to:

/api/tickets/{ticket_id}

The response will contain an approvers array. Each approver entry contains:

• name - The approver's display name
• emailaddress - The approver's email
• user_id - The approver's user ID
• seq - Required for approval submission
• actionnumber - Required for approval submission

Example approver entry:

{
    "name": "Halo Admin",
    "emailaddress": "example@halo.com",
    "user_id": 23,
    "seq": 8,
    "actionnumber": 17
}

2. Submit the Approval

Make a POST request to:

/api/ticketapproval

Using this JSON structure:

[
    {
        "ticket_id": YOUR_TICKET_ID,
        "seq": APPROVER_SEQ,
        "actionnumber": APPROVER_ACTIONNUMBER,
        "result": APPROVAL_RESULT
    }
]

Where:

• ticket_id - The ID of the ticket being approved
• seq - The seq value from the chosen approver
• actionnumber - The actionnumber value from the chosen approver
• result- Your approval decision:
  • 1 = Approve
  • 2 = Reject

Related Guides

• Creating a New Application for API Connections
• How to start using the Halo API
• Setting up an API Agent