HaloITSM

HaloITSM Guides

Documentation to assist with the setup and configuration of the HaloITSM platform

Guides > Notification Types

Notification Types

These are all of the types of notifications you can set globally as an administrator, these will trigger notifications by the configured method to the intended recipients.


  • Agent Notification:
    • This will notify any agents who are subscribed to this notification.
  • Agent Notification (Single Agent):
    • This will notify a fixed agent of an event. These are often personal notifications.
  • Team Leader Notification:
    • This will notify the Team Leader of any Team/Section within which a notification condition is set.
  • Department manager Notification:
    • This does the same as above but for Department Managers.
  • Notify All Agents:
    • This notifies all agents when triggered. Often used for high priority notifications or events.
  • Recipient of a Ticket:
    • Will notify the end user of a ticket if the ticket triggers an event.
  • End-User Notification:
    • This notifies a fixed end-user when triggered.
  • Fixed Email Notification:
    • Notifies a given email address, can be used for team email groups or monitoring services.
  • Slack Notification:
    • Updates slack for the given channel integrated.

Adding Agents to an Agent Notification


To add agents to an existing notification:


  1. Navigate into the notification.
  2. Click on the agents tab.
  3. Press the ⊕.
  4. Select the agent to add.
  5. Click "Save".

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