Continuum ITSM Integration
Continuum ITSM Integration allows HaloITSM to work side by side with Continuum to enable a continuous sync of tickets, actions and much more.
HaloITSM can import Assets and Clients from your Continuum instance. It can do this whilst keeping tickets and actions in sync between the two databases.
Not only can HaloITSM sync tickets and actions straight through to your Continuum platform, it can also sync these actions back to HaloITSM from your Continuum platform. This seamless Continuum ITSM integration allows for total communication and collaboration on important tickets stored on both platforms.
As with the majority of HaloITSM integrations, our integration with Continuum was motivated by customer demand. We listened and understood that a comprehensive integration that allowed the syncing of Sites, Ticket Types, Categories, Statuses, Priorities and Assets was necessary for it to be useful for our clients.
- The Continuum integration works through mappings.
- For example, if a status if found with an identical name in both databases, HaloITSM will automatically choose to map the Continuum status to the same status in HaloITSM.
- You have total control over which status in Continuum matches to which status in HaloITSM however, meaning it is wholly customizable.
Once you have done this, unless you wish to edit the values, you wont have to lift a finger as the sync between Continuum and HaloITSM can be run on a scheduled task.
As with all our integrations, there is a comprehensive guide available on how to set it up and our support team are always on hand to assist you with this.