ITSM AnyDesk Integration

Integrate AnyDesk with ITSM software overview

AnyDesk is a remote desktop tool so you can connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT professionals and on-the-go individuals alike. The ability to control a computer remotely is one of the top requirements on any IT team. We understand how important it is to support remote integrations, therefore we have built an AnyDesk integration within HaloITSM

You want issues to be resolved quickly and efficiently. With this integration, you can store an AnyDesk ID against either a site or an asset, and then start a remote session from the site or asset details screen. This allows effective support for clients and gives engineers quick access to faulty assets. This facilitates a faster and more efficient support system for your clients by making troubleshooting easier.

Use Case

Problem
An employee isn’t receiving any emails and thinks his Outlook has stopped working. He tries to resolve this himself however the Knowledge Base articles can’t help him. Therefore, he raises a ticket in HaloITSM so someone from the support team can help him.

Solution
The ticket is picked up by the support team. They run initial checks but can’t see what the problem is and realise they need to access the employees computer. With the AnyDesk integration, they can start a remote session from within HaloITSM. They let the employee know and click on the link within the ticket. They can then easily solve the issue remotely and the employees emails work again.

To find out about our other integrations available, visit our integration page.