ITSM Salesforce Integration
Integrate Salesforce with ITSM software to gain real-time visibility
Salesforce with ITSM software overview
Salesforce is a cloud-based software company providing customer-relationship management services. They also sell a complementary suite of enterprise application focussed on customer service, marketing automation, analytics and app development.
With the HaloITSM integration, you can import tickets, customers, users, opportunities and any attachments associated with these into HaloITSM from Salesforce. This integration is intended to bring real-time visibility to the support and sales teams so they can gain insight into each others work and priorities. With this visibility, you can expect deeper collaboration and increased communication, meaning tickets can be resolved faster and communication with customers becomes seamless.
How the Salesforce with ITSM software integration is beneficial for you
- Improve visibility and collaboration between teams by gaining real-time access to customer issues
- Solve issues faster by bridging communication gaps between teams
- Save time by automatically importing data
- Ensure complete traceability of issues, customers, users, opportunities, attachments and more
- Give your teams complete context about a customers history, issues and priorities
Example Use Case
The support team uses HaloITSM and the sales team uses Salesforce for all their customer relationship management. When new customers are added to Salesforce, the support team have no visibility to these customers issues, priorities, or support requirements.
Integrate Salesforce with ITSM software and HaloITSM will automatically receive all new customer accounts created in Salesforce that are eligible for support. This means the support team will gain real-time visibility into new customer accounts, therefore improving collaboration and communication between teams whilst saving time by automating the process.
To find out about our other integrations available, visit our integration page.