IT Glue ITSM Integration

IT Glue

Take advantage of HaloITSM’s new integration, IT Glue.

Solution overview

• Map organizations and locations from IT Glue to clients and sites in HaloITSM.
• Import organizations and locations into HaloITSM.
• Create mappings between IT Glue flexible asset types and Halo asset types. Once the type mapping is created, field mappings can be created between flexible asset fields in IT Glue and HaloITSM custom/asset fields.
• Import flexible assets (only the types that you create a mapping for) into HaloITSM.
• Continuous import using the HaloITSM Integrator – only recently updated records will be retrieved with each sync.
• Automatic creation of organizations and locations in IT Glue when a client/site is created or updated.
• A button is available on clients, sites and assets that are linked with IT Glue to open the record in IT Glue from within the record in HaloITSM.

To find out about our other integrations available, visit our integration page.