ITSM Software for Fire and Rescue

Stay in Sync with One System 

With the fire and rescue industry having so many processes and departments, one centralised simple system is necessary for the visibility of projects and tasks. Halo’s ITSM software for fire and rescue services provides multiple tools to configure the system to your exact requirements. You can easily assign users to tasks, track your teams’ work and connect your calendar to sync all your meetings and appointments.  

• No more switching between mailboxes
• Record all telephone conversations in one system for increased efficiency
• Add team members to a project
• Complete communication history

Empower your teams with a single, centralised solution 

With our end-user portal, all departments have a single space for information, announcements, questions and services. This self-serve functionality can be tailored to your own needs. You can provide training videos, information, announcements, FAQs, services and more. 

Gain freedom with a fully customisable, white label portal to create an extension of your organisation. Control the information users see and actions they can do depending on the user. 

• Give staff the ability to find answers quickly with the knowledge base, FAQ’s and canned responses on the self-service portal 
• Allow staff to find all the resources and campus services they need in one location, such as support and services with the service catalogue
• Our ITSM software for fire and rescue services provides an integrated platform and end-to-end visibility, capturing entire projects, workflows and assets with ease.

Resolve issues with incident management

It’s imperative to resolve issues as fast as possible in the fire and rescue industry. With Halo’s ITSM software for fire and rescue services, you can easily manage incidents and meet SLAs through an efficient ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. This is crucial to avoid service disruption across devices and teams. 

Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules to communicate effectively throughout your organisation.

Minimise disruption and standardise service

Downtime and maintenance is essential in all organisations. However, with the fire and rescue industry, these are critical to ensure the safety and reliability of services across the board. To minimise this disruption, Halo’s ITSM software for fire and rescue services provides full transparency and visibility to prepare and inform of these outages. 

• Inform and warn of any service outages so staff  can prepare. This helps minimise disruption and improve customer satisfaction
• Have clear visibility of previous outages and downtime to make informed decisions as when to schedule maintenance. 
• Track, plan, and execute organisational changes of any scale with Halo’s ITSM software for fire and rescue and its outstanding problem and change management capability. Ensure deadlines are met and practices remain standardised throughout your company. 

Deliver top support

With a wide range of top functionality, you can provide IT support to users and departments through a range of channels. Users can find support regardless of time of location. 

• Integrate with hundreds of apps such as Slack, Anydesk and more to provide IT support from multiple channels. 
• The knowledge base, service catalogue and self-service portal acts as a 24/7 support base for students and staff
• Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. Halo’s ITSM software for fire and rescue services allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.