Simple, Transparent Pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
THE ITSM SYSTEM
per agent, per month, billed annually. excluding VAT.
Receive the entire system, no restrictions
Manage your entire ITSM in one tool
In-house onboarding & consultancy services
Perfect for organisations looking for a strategic partner. We apply our decades of ITSM experience to help you meet your goals.
Dedicated Account Manager
Unlimited Licenses Available
Available On-Premise or Hosted
On-premise gives you full control over your setup and systems, however you will have the additional complexity of hosting yourselves. Hosted means you won’t have to spend time and money maintenance and you can scale up or down with ease.
Looking for Concurrent Licensing?
HaloITSM is available with concurrent licensing, also known as a floating user pricing model, simply contact us below and we can provide a personalised quote in place of standard pricing that meets your requirements.
All features are included within HaloITSM however we do have some additional products that supplement the solution.
Halo Asset Discovery
Asset discovery seamlessly integrates into the ITSM software. Allowing your agents to view up to date asset information whilst managing tickets or on the go with the mobile apps.
Halo Remote Control
Connect onto a user’s workstation directly from HaloITSM with the remote control add on. Remote sessions can be initiated from the incident or via channels such as live chat, email, call handling screen.
Halo Password Reset
Maintain smooth operations and streamline the resolution of user access issues without requiring administrator authorisation. Provide continued access to the system and empower users to easily manage their security.
Halo Live Chat
HaloITSM allows you to manage all the different channels of ticketing that your customers expect. This extends to live chat where you can assist customers immediately and offer the highest level of service.
Frequently Asked Questions
What features are included?
All features in HaloITSM are included for the same subscription price. You can find more information by going to our Features Page.
Although HaloITSM includes all features, there are 4 addons, which have an additional cost associated – asset discovery, remote control, live chat and self-service password reset.
Do we have to pay extra for assets?
Unlike many of our competitors, you don’t have to pay any extra for assets. Unlimited assets are included in the same monthly price.
Is there a cost per end user?
There is no cost for end users. You can support unlimited end users in HaloITSM without any additional cost
Do you offer a discount to non-profit organisations?
Yes, there is 15% discount for all charities, educational institutions and non-profit organisations.
Are integrations included in the price?
All our integrations are again included within the same subscription price. To find out more about the other systems that we integrate with, take a look at our Integrations Page
Can we request a demonstration of your software?
Absolutely, we offer either remote demos of the software or we can come on site and show you HaloITSM. To request a demo, go to our Demo Page
Do you offer professional services?
A big part of HaloITSM is the level of service that you receive alongside the software. We offer implementation packages, which involve a HaloITSM consultant coming on site and getting you up and running with the new solution. HaloITSM is intuitive to configure, so the implementation will normally only take around a week.
Do you offer scalable prices for larger service desks?
We offer flexible pricing for larger service desks and also an Enterprise model, which includes unlimited licences. Get in touch and talk to one of our sales team about your project.
Do you offer long term contracts?
We offer long term contracts as well as the monthly subscriptions. Just get in touch, to discuss your requirements and we will build you a price.
What support do you offer during the trial?
We offer free configuration sessions to help you get up and running with HaloITSM and make the most of your trial. These sessions can be scheduled in at any time and can include the configuration of any of the functionality in HaloITSM.
You’re in good company
100,000+ people, from 40+ countries, trust HaloITSM to deliver their IT Service Desk:
Try HaloITSM free for 30 days.
Immediate Access. No Credit Card Required.