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You are here: Home / Region / UK / Providing tried and tested solutions for those we rely on most

Providing tried and tested solutions for those we rely on most

October 1, 2020 by Sophie Conner

Last month, Halo Service Solutions secured Bedfordshire Fire and Rescue Service. With Wiltshire Police and the East of England Ambulance Service also joining us in 2020, we are proud to provide services for all onshore UK emergency services. 

Why us? 

As an ITIL-aligned, ITSM system, the emergency services were impressed with our flexible approach in fulfilling their needs, our cost-effective high quality solution and top support. 

It’s critical for each service to keep up with technology, given the thousands of technical incidents being handled every year. Having a best-in-class IT Service Management tool is imperative to the successful running of their systems. 

ITSM for the emergency services

What do we do differently? 

With so many options to choose from when it comes to an ITSM system, the decision can be difficult. Here are some of the reasons why these life-saving services have chosen us:

1) Staying in sync with one centralised system 

We understand that first responders have many processes, departments and protocols. Therefore, a single, simple, centralised system is required so that projects and tasks are easily visible. This means less time spent switching between mailboxes. Instead, they can quickly add team members to projects and see the complete communication history. 

ITSM for the emergency services

2) Making the most of the end-user portal

The end-user portal is a great space for hosting information, announcements, questions and services. Staff can quickly find answers within the knowledge base, FAQ’s and canned responses. Training videos can also be provided so teams can keep up to speed with the latest protocols.

ITSM for the emergency services

3) Rapidly resolve issues with incident management

In demanding environments where high intensity is the norm, it’s vital to resolve issues as quickly as possible. We have made it easy to manage incidents and meet SLA’s with HaloITSM’s ITIL-aligned incident management. By creating automated workflows and centralising communication, it’s easy for them to avoid service disruption across devices and teams.

ITSM for the emergency services

4) Minimising disruption when downtime occurs

Downtime and maintenance is unavoidable in large organisations, but for such critical professions, stability is not negotiable. To ensure safety and reliability of services across the board they have taken advantage of our problem and change management capabilities. Additionally, the teams are making informed decisions as when to schedule maintenance and can easily inform and warn of any service outages. 

Ryan Ogilvie reviews HaloITSM

With exceptional functionality and service, it is easy to see why the people we trust with our safety and well-being choose HaloITSM for their IT Service Management needs. If you would like more information on how we can help you, please get in touch.

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