Last month, Halo Service Solutions secured Bedfordshire Fire and Rescue Service. With Wiltshire Police and the East of England Ambulance Service also joining us in 2020, we are proud to provide services for all onshore UK emergency services.
As an ITIL-aligned, ITSM system, the emergency services were impressed with our flexible approach in fulfilling their needs, our cost-effective high quality solution and top support.
It’s critical for each service to keep up with technology, given the thousands of technical incidents being handled every year. Having a best-in-class IT Service Management tool is imperative to the successful running of their systems.
What do we do differently?
With so many options to choose from when it comes to an ITSM system, the decision can be difficult. Here are some of the reasons why these life-saving services have chosen us:
1) Staying in sync with one centralised system
We understand that first responders have many processes, departments and protocols. Therefore, a single, simple, centralised system is required so that projects and tasks are easily visible. This means less time spent switching between mailboxes. Instead, they can quickly add team members to projects and see the complete communication history.
2) Making the most of the end-user portal
The end-user portal is a great space for hosting information, announcements, questions and services. Staff can quickly find answers within the knowledge base, FAQ’s and canned responses. Training videos can also be provided so teams can keep up to speed with the latest protocols.
3) Rapidly resolve issues with incident management
In demanding environments where high intensity is the norm, it’s vital to resolve issues as quickly as possible. We have made it easy to manage incidents and meet SLA’s with HaloITSM’s ITIL-aligned incident management. By creating automated workflows and centralising communication, it’s easy for them to avoid service disruption across devices and teams.
4) Minimising disruption when downtime occurs
Downtime and maintenance is unavoidable in large organisations, but for such critical professions, stability is not negotiable. To ensure safety and reliability of services across the board they have taken advantage of our problem and change management capabilities. Additionally, the teams are making informed decisions as when to schedule maintenance and can easily inform and warn of any service outages.
With exceptional functionality and service, it is easy to see why the people we trust with our safety and well-being choose HaloITSM for their IT Service Management needs. If you would like more information on how we can help you, please get in touch.
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