• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Skip to custom navigation
HaloITSM

HaloITSM

  • Features
  • Solutions
    • By Sector
      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

      • Education

        Deliver an exceptional service experience to students, faculty and staff.

      • Financial Services

        Deliver secure, auditable IT Service Management throughout the organisation.

      • Healthcare

        Centralise and streamline your processes.

      • All Sectors →
    • By Use
      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

      • HR Service Management

        Automate, connect and improve your HR service delivery.

      • Facilities Service Management

        Manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

      • Enterprise Service Management

        Extend service management throughout the organisation.

      • Service Providers

        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

    • Resources
      • Compare ITSM Tools
      • Integrations
  • Case Studies
  • Pricing
  • Contact Us
  • Start trial
  • Schedule a demo
You are here: Home / Customer Stories / RSPB work with HaloITSM to Streamline their Processes

RSPB work with HaloITSM to Streamline their Processes

June 22, 2022 by Finlay Brown

Quickfire Q&A with RSPB

Customer

RSPB

Industry

Charity

Departments

Digital Technology, Facilities, Finance, HR, Information Management, CDMU

Customer Since

2022

Company Description


We are a UK-based, but globally reaching conservation charity. We carry out conservation work that you can see from space, built from the ground up. We protect habitats, save species, and help to end the nature and climate emergency. We do this through five main work areas: science, species, places, people and policy. With 2500 staff and 12,000 volunteers, we have the power and resource to act, influence, collaborate and empower people to save nature.

Before you found HaloITSM, what problems were you facing?


Our incumbent system was old, on a 2008 server, and was out of support. It was no longer fit for purpose as the system to help RSPB support our staff, and we wanted to introduce a full Enterprise Service Management (ESM) solution.

What were your requirements?


A dynamic, easy-to-use interface that can be used enterprise wide. We wanted a system that enabled us to streamline the process of raising a call for products, assistance or services that can be equally at home solving IT issues , as facilities, HR or finance tickets. Aligning the organisation’s departments in a way that promotes cross-team working, and a single point of contact for end-user support and information.

Why did you pick HaloITSM over competitors?


We undertook a full tender process, looking at various solutions.  Halo was chosen as it has a fresh, dynamic look, it met all our criteria, was priced well, and the team behind Halo’s proposal were aligned with how RSPB like to work.

Description of the project, how will HaloITSM help you?


Halo will allow us to provide a great service to our users, regardless of team.  It consolidates our asset management, IT stock management, service catalogues and call-logging into an easy-to-use system that mirrors the fresh look and feel of the RSPB brand.

Do you plan to use HaloITSM as an ESM solution?


Yes, absolutely. Digital Technology, HR, Finance and Facilities will all receive their requests through Halo, providing much needed reporting across various teams and allowing a multitude of benefits therein.

Final Thoughts


RSPB are really excited to introduce Halo to our organisation. Delivering an on-brand, modern solution to our ESM requirements will be a huge benefit to both agents and end-users.

Being able to pass tickets between departments and enable visibility of workload, multi-team solutions and detailed reporting will enable RSPB to provide the level of service required to support our staff.

We very much look forward to continuing the great relationship we have built with Halo during the tender and the proof of concept stages, and are confident this will also travel into implementation and business as usual.

Try HaloITSM free for 30 days.

Immediate Access. No Credit Card Required.

Try for free

Primary Sidebar

Popular

  • G2 Summer 2022 Awards
  • RSPB work with HaloITSM to Streamline their Processes
  • HaloITSM New Features Q1 2022
  • G2 Spring 2022 Awards
  • FT1000 2022
  • G2 Winter 2021 Awards
  • HaloITSM New Features Q4 2021
  • HaloITSM New Features Q3 2021
  • Ben Nevis Hike for Crohn’s & Colitis UK
  • HaloITSM New Features Q2 2021

Footer

Company

  • Contact Us
  • Careers
  • Channel Partners
  • Technology Partners
  • Global Impact
  • Referral Program

HaloITSM

  • Features
  • Integrations
  • Mobile Apps
  • Pricing
  • Onboarding Process
  • Blog
  • Roadmap
  • Guides

Key Features

  • Incident Management
  • Problem Management
  • Change Control
  • Configuration Management
  • ITIL Service Catalogue
  • Knowledge Management

Compare ITSM

  • ServiceNow Alternative
  • FreshService Alternative
  • TOPdesk Alternative
  • Cherwell Alternative
  • Axios Alternative
  • Hornbill Alternative
  • Ivanti Alternative
  • ManageEngine Alternative
  • Spiceworks Alternative

Social

  • Terms and Conditions
  • Privacy Policy
  • Security
  • GDPR