HaloITSM Microsoft Teams Integration

With our brand new MS Teams integration, you are now able to instantly turn updates, new items and changes from a specific item into messages in MS Teams so everyone will have the most up to date information and be able to work from both platforms and stay synchronised. There is also now the possibility to call users via Microsoft Teams directly from a ticket in HaloITSM – all you have to do is enable this feature by ticking the ‘Call Management’ box within Configuration > Integrations > Microsoft Teams.

In addition to the core integration, we have created a Microsoft Teams bot, which can be found in the Teams app store. With this integration, there are features that you can make use of within a 1-2-1 chat with the Halo bot and general chats with colleagues/clients/teams.

In the 1-2-1 chat with the Halo bot, there are several commands that you can make use of and as seen below, these include: Connecting a Halo account to your Microsoft Teams account; Disconnecting a Halo account; following a ticket, unfollowing a ticket; and finding a ticket via the ticket number or search phrase.

Outside of the halo bot chat, you can create tickets from messages and add notes where necessary. In addition to that, you can search for tickets and send the relevant ticket details to whom you like, all directly in Teams. This can be done for both private and team chats.

As with all of our integrations, we have constructed a simple guide on how to get the Microsoft Teams integration set up. However, our support team are on hand to assist you should you need it.

To find out about our other integrations available, visit our integration page.