Quickfire Q&A with RSPB
Customer
RSPB
Industry
Charity
Departments
Digital Technology, Facilities, Finance, HR, Information Management, CDMU
Customer Since
2022
Company Description
We are a UK-based, but globally reaching conservation charity. We carry out conservation work that you can see from space, built from the ground up. We protect habitats, save species, and help to end the nature and climate emergency. We do this through five main work areas: science, species, places, people and policy. With 2500 staff and 12,000 volunteers, we have the power and resource to act, influence, collaborate and empower people to save nature.
Before you found HaloITSM, what problems were you facing?
Our incumbent system was old, on a 2008 server, and was out of support. It was no longer fit for purpose as the system to help RSPB support our staff, and we wanted to introduce a full Enterprise Service Management (ESM) solution.
What were your requirements?
A dynamic, easy-to-use interface that can be used enterprise wide. We wanted a system that enabled us to streamline the process of raising a call for products, assistance or services that can be equally at home solving IT issues , as facilities, HR or finance tickets. Aligning the organisation’s departments in a way that promotes cross-team working, and a single point of contact for end-user support and information.
Why did you pick HaloITSM over competitors?
We undertook a full tender process, looking at various solutions. Halo was chosen as it has a fresh, dynamic look, it met all our criteria, was priced well, and the team behind Halo’s proposal were aligned with how RSPB like to work.
Description of the project, how will HaloITSM help you?
Halo will allow us to provide a great service to our users, regardless of team. It consolidates our asset management, IT stock management, service catalogues and call-logging into an easy-to-use system that mirrors the fresh look and feel of the RSPB brand.
Do you plan to use HaloITSM as an ESM solution?
Yes, absolutely. Digital Technology, HR, Finance and Facilities will all receive their requests through Halo, providing much needed reporting across various teams and allowing a multitude of benefits therein.
Final Thoughts
RSPB are really excited to introduce Halo to our organisation. Delivering an on-brand, modern solution to our ESM requirements will be a huge benefit to both agents and end-users.
Being able to pass tickets between departments and enable visibility of workload, multi-team solutions and detailed reporting will enable RSPB to provide the level of service required to support our staff.
We very much look forward to continuing the great relationship we have built with Halo during the tender and the proof of concept stages, and are confident this will also travel into implementation and business as usual.
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