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HaloITSM

  • Features
  • Solutions
    • By Sector
      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

      • Education

        Deliver an exceptional service experience to students, faculty and staff.

      • Financial Services

        Deliver secure, auditable IT Service Management throughout the organisation.

      • Healthcare

        Centralise and streamline your processes.

      • All Sectors →
    • By Use
      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

      • HR Service Management

        Automate, connect and improve your HR service delivery.

      • Facilities Service Management

        Manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

      • Enterprise Service Management

        Extend service management throughout the organisation.

      • Service Providers

        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

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The LANDesk Alternative

With HaloITSM, experience an all-inclusive ITSM platform that is cost effective and offers great customer service.

Free Trial

Why HaloITSM?

We understand choosing an ITSM solution is a difficult task, there’s so many to choose from and so much information out there. Therefore, we have used independent comparison sites to give you unbiased ratings and feature comparisons of different ITSM products on offer and shows why HaloITSM is the LANDesk alternative.

With HaloITSM, you can be sure to transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution.

While every project begins with a customer first approach, we also deliver on industry best practices. Out of the box HaloITSM is ITIL-aligned and each process has built in recommendations. This means if you choose to, you can use our industry standard service catalogue, change management process, incident categories etc. We can also use these standard processes as a starting point and supplement them with your own processes. Through this process we can deliver a tried and tested solution that is flexible to your organisation’s requirements.

HaloITSM vs LANDesk- What does Gartner Peer Insights say?

Accurate as of August 2019

Product Capabilities
Incident and Problem Management
9.4
9.0
Change, Configuration and Release
9.4
8.2
Self-Service/Request Fulfillment
9.4
8.2
IT Knowledge Management
9.0
8.0
Reporting and SLA Management
9.0
7.0
Process and Workflow Design
9.6
8.0
Data Source/ITOM Tool Integration
9.0
7.6
Customer Experience
Evaluation & Contracting
9.6
8.4
Pricing Flexibility
9.6
8.2
Integration & Deployment
9.2
8.0
Ease of Deployment
9.0
7.8
Service & Support
9.4
8.4
Timeliness of Vendor Response
9.6
8.4
Quality of Technical Support
9.0
8.2

Are you looking for a LANDesk alternative?

See what our customers say.

“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”

Mark Render – Head of Digital Systems

LANDesk Alternative - HaloITSM

HaloITSM – The LANDesk Alternative

ITIL-Aligned


HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience.

The HaloITSM Effect


Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.

Extend with Apps


HaloITSM helps streamline your workflow with our integration capabilities. We slot into your existing practices with our wide range of applications available.

HaloITSM independent review scores - ServiceNow Alternative

Let us prove to you how HaloITSM is the LANDesk alternative.

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Book a demo

You’re in good company

100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk:

ServiceNow Alternative- Used by the University of Cambridge
ServiceNow Alternative- Used by Sony Music
ServiceNow Alternative- Used by Network Homes
ServiceNow Alternative- Used by Goodwill
ServiceNow Alternative- Used by SEPA
See our Customer Success Stories

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Immediate Access. No Credit Card Required.

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Key Features

  • Incident Management
  • Problem Management
  • Change Control
  • Configuration Management
  • ITIL Service Catalogue
  • Knowledge Management

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