HaloITSM

ITIL Aligned ITSM Software

The ITIL (Information Technology Infrastructure Library) is a framework designed to standardise the selection, planning, delivery and maintenance of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery. The ITIL framework enables IT administrators to be a business service partner, rather than just back-end support. ITIL guidelines and best practices align IT department actions and expenses to business needs and change them as the business grows or shifts direction.

Incident Management

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Problem Management

Escalate and manage ongoing problems, investigate root causes of issues, and achieve in-depth resolution to standards far higher than the industry norm. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.

Change Control

Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change control capability. Ensure deadlines are met and practices remain standardised throughout your entire company.

Knowledge Management

Knowledge management is the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving organisational objectives by making the best use of knowledge.

Request Fulfilment

Request fulfilment is the process responsible for managing the life cycle of all service requests from the users. It is the process for dealing with service requests, many of them are actually smaller, or low risk. The purpose needed to fulfil a request will vary depending upon exactly what is being requested.

Service Catalogue

ITIL Service Catalogue Management aims to ensure that a service catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. This process provides vital information for all other ITIL service management processes: service details, current status and the services’ inter-dependencies.

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NetHelpDesk’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.

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Andrew Hopkins

ICT Applications Team Manager – City of Cardiff Council

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