Reduce overheads and deliver an intuitive experience for your users.
HaloITSM is trusted by numerous organisations in the retail sector including Sports Direct, AO.com and Paul Smith.
Trusted by 100,000+ people across 50+ countries to deliver their IT solution
Experience efficiency for all areas of your organisation with our ITSM Software for Retail
Technology is a crucial element of today’s retail environment. Retail businesses are complex, meaning IT support is more critical than ever. From IT teams, to websites and customer service, Halo’s ITSM Software for retail companies helps to automate processes and centralise your workflows, aligning IT to the organisation.
HaloITSM has worked with retailers across the globe for many years and can be scaled throughout the entire organisation, including customer service. HaloITSM offers a simple, powerful ITIL-aligned, ITSM solution, delivered by experts.
You’re in good company
“HaloITSM has given us far greater autonomy to be able to deliver the service that we have always wanted to.”
Sports Direct
SPORTS DIRECT
Achieved autonomy and improved their service by migrating to HaloITSM.
Asset Management
Retailers often have complex IT systems in place, with a wide range of tools and hardware to support a range of business needs.
Use Halo’s ITSM software for retail industries to control your CMDB, track your configuration items and visualise dependencies between CIs. Log incidents and problems against CIs and identify systematic failings before they cause major incidents.
Digital Transformation
Empower your teams with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. With Halo’s ITSM software for retail companies, employees can log their projects and data entry in one centralised system, bringing increased efficiency time savings.
Compliance is Key
We understand the retail industry is has many processes in place. Therefore, it’s crucial to have a powerful ITIL-aligned, ITSM solution to make sure your organisation follows these requirements. Halo’s ITSM software for retail companies includes profound built-in knowledge bases, audit trails and predictive analytics, to assure compliance is consistently met at all time.
Stay Connected
Collaborate together with HaloITSM. See orders, projects and coordinate with multiple departments in one centralised location to help resolve issues quickly. With hundreds of integrations on offer, it’s easy to manage billing, time tracking, asset management and more.
Want to see HaloITSM in action?
Book 30 minutes with a member of our team to find out how our ITSM software for retail companies can transform your IT department!
Identify
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Manage
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Analyse
Share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent.
Resolve
Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution.
Control
Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.
Learn
Build your knowledge base by turning solutions into articles. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Save Time
Automate workflows and centralise communication to easily manage incidents and meet SLAs with ITIL-aligned incident management
Reactive to Proactive
Increase productivity and make information easily accessible by sharing knowledge and canned responses in the Knowledge Base.
Empower End Users
Create an extension of your service with the self-service portal. Reduce costs, increase productivity and share knowledge
Customer Satisfaction
Never breach an SLA again. Experience less disruption by automating escalation rules and emails to communicate effectively.
Exceptional Service
Solve issues faster by aligning IT to the business needs with a simple, fully configurable system.
Standardise Processes
Improve efficiency and achieve top service delivery with ITIL-aligned frameworks.
Collaborate Easily
With one centralised system it’s never been easier to stay connected, keep to deadlines and manage projects effectively.
Cost Per Ticket
Utilise automation, problem and change management, the Knowledge Base and more to reduce the cost per ticket.
All Modules as Standard. Unlimited Usage.
Keep things simple. Powerful ITSM software for retail companies with tailored support from Experts.