If you want to significantly subtract the often costly expenses connected to IT investments and if you want to obtain a sturdy bedrock for your total cost of ownership, then getting an ITIL certification is absolutely a must. We know you’re here because you’ve been asking yourself “why implement ITIL?” and we’re here to provide you with answers regarding the perks it can bring for you and your organization.
An ITIL framework provides your venture with structure and direction, which reduces the chances of present work and projects to be outpaced and derailed by unscheduled labor. Moreover, ITIL enables you to accept new assignments without presenting any difficulty, thanks to its broad scope and versatile character.
Although you might already be weighing ITIL advantages and disadvantages, we’re certain that possessing such certification is essential in modern digital enterprises. It’s something businesses need to deliver improved customer service and enhance and retain their workforce, which boosts their entire business performance.
And all this is just the tip of the iceberg. Read on to discover more benefits of ITIL certification.
ITIL benefits to organizations
- Guarantee increased efficiency and success
Having an ITIL certified workforce allows your organization to pursue and adopt structural modifications that are aligned with the ITIL framework in other to achieve enhanced efficiency and effectiveness. When asking why is ITIL important, remember that the framework itself is designed to boost your overall organizational performance and by acquiring certification, your employees are automatically equipped with an extraordinary skill set that can work towards this general improvement.
Even at a practitioner level, an ITIL certification can already enhance productivity, since this particular section already concentrates on constantly improving service delivery and efficiency and collaboration between ITSM and the broader enterprise.
Ultimately, one of the most promising benefits of ITIL certification is the enhanced ability of your professionals to determine, plan, and support your establishment’s IT services, which eventually leads to increased efficiency and effectiveness for your business.
- Understand and utilize ITSM products that have ITIL aligned functionalities
There are plenty of ITSM software platforms in the market. In a study by Market Watch, the global ITSM market size was tallied at $2281.4 million. While there are a lot of ITSM providers that are ready to support organizations that deliver IT as a service, the most powerful ones operate alongside the ITIL framework.
One of the ITIL benefits to individuals who obtain certification is acquiring the ability to easily grasp and use ITSM software that are specially designed for handing over ITIL aligned services and standardizing operations.
These systems are wired to make onboarding ITIL frameworks into your establishment a breeze, with capabilities such as a service catalogue that ensures the upkeep of ITIL-compliant documentation of all initiatives across the board and an ITIL-oriented incident management capacity that can easily rise to service-level agreement.
With the knowledge of ITIL and the help of robust ITSM, your organization can easily cut down IT expenses, create a more transparent governance, minimize risk, gain competitive corporate edge by improved IT enablement, supply greater versatility and enhanced agility of modifications for new IT services and ultimately enhance service quality and customer satisfaction.
If you’re still considering what ITSM to get for your enterprise, FinancesOnline lists some IT service management software solutions that might be right up your alley. With all this said, we think that while you’re weighing ITIL advantages and disadvantages, it’s becoming clear that the former is favorably tipping the scales for your organization.
- Easily resolve issues by addressing the root cause
No organization operates on infinitely smooth waters, especially for those in IT services. Day after day your team is tasked to face incident requests which are elevated into problems that entail various steps and initiatives within your company. You’re required to keep a close eye on these actions.
When an organization follows the ITIL framework, managing problems is focused on the root cause of incidents, which reduces the dreadful effects of issues and incidents stemming from mishaps within the IT infrastructure. If you’re still asking why is ITIL important, adopting the framework also equips you with a solid prevention scheme, since it is designed to avoid recurring incidents linked to previously detected errors.
By arranging the requests you receive along the ITIL structure, you can exhibit and prove your organization’s topnotch standards and declare that you operate beyond what your industry perceives as average. This is but one of the benefits of using an ITIL aligned ITSM solution.
- Boost ROI of IT assets
We know you’re thinking about ITIL advantages and disadvantages. The minute you thought about implementing ITIL, you already asked yourself if investing in it would be worth it, and it is when you make the calculations.
Incorporating the ITIL framework brings great financial returns to any business with IT resources. It allows enterprises to make the most out of their IT assets, and its efficient and automated workflows also usher in a huge deal of monetary savings.
- Improved customer satisfaction
Still wondering why implement ITIL? The heart of the framework lies in incorporating a continuous improvement scheme across your ITSM organization.
With ITIL, your organization will operate on a framework that transforms your company by addressing multiple aspects that deal with providing customers a well-rounded experience with your brand. These aspects include your service desk, upskilling and coaching your employees, delivering on service strategy to your customers and enforcing control over your profit chain, among others.
Your organization’s reputation will earn more recognition, and increased customer satisfaction is already written in the stars. In fact, recent research has proven a direct correlation between customer satisfaction and ITIL implementation. As the ITIL framework becomes increasingly adopted in your organization, both customer satisfaction and operational performance are enhanced.
to a wider audience, client retention and ultimately a larger revenue for your business.
ITIL benefits to individuals
- Level up your skills as an IT professional
There are plenty of ITIL benefits to individuals, but the most prominent ones are value-adding skill sets.
By studying ITIL, professionals would acquire knowledge regarding a systematic and valued method to best practices in the field. It will also enhance your capability to determine, plan and support IT services for any company you wish to work for, which in turn enhances your efficiency and effectiveness as a worker.
Apart from these, one of the reasons as to why is ITIL important is its ability to provide certified professionals with the ability to concentrate on client demands and supply them with an improved user experience without allotting a huge amount of time on a technological problem.
Other than that, it enables you to pinpoint and focus on high priority activities that can provide value to the establishment you are employed in.
- Upgrade communications with ITIL common language
When acquiring an ITIL certification, you’ll come across a module covering every engagement between service providers and their clients, users, distributors and partners. This unit will span integral themes related to communication and routing customer journeys and equips certification candidates with solutions that boost stakeholder satisfaction, which are vital for any venture to succeed in a competitive industry such as IT.
Acquiring sufficient knowledge on ITIL common language and communicating it well across any touchpoint you find yourself in is but one of the answers we can give you when you ask “why implement ITIL?”
Another answer as to why is ITIL important is its ability to provide you with the capacity to adapt to any organization’s communications strategy. You’ll be an asset that contributes to the success of any enterprise’s endeavors towards structural modification and enhancement.
With a remarkable command of ITIL common language, you can clearly understand what needs to be done and which actions align with your organization’s mission and vision, making you an effective agent of this monumental change.
- Increased chances of employment in prominent companies
As we’ve mentioned one of the ITIL benefits to individuals is a good grasp of ITIL common language. ITIL is being adopted by thousands of organizations across the globe, including NASA, HSBC, IBM, Sony Music, and Boeing, just to name a few. Even the renowned University of Cambridge works on the ITIL framework. Worldwide, according to People Cert, over 2,000,000 professionals are ITIL certified, which just shows how prominent the language is for people who want to pursue a career in IT.
Because of its global recognition by experts, getting an ITIL certification automatically elevates your status in the industry you wish to work in. It means that you are ready to take on the challenges that comes with using IT for major transformation and growth of any organization.
- Familiarity with powerful ITSM
One of the ITIL benefits to individuals include gaining a familiar hand with ITSM that have ITIL aligned features. If you plan to work for an organization with an IT service desk that has adopted the ITIL framework and harnesses the power of ITSM, you won’t have difficulty learning the ropes and working alongside the software.
There are plenty of benefits of ITIL aligned software. For instance, you’ll be able to smoothly move with automated workflows and processes and collaborate clearly with your co-workers through centralized channels. Although you’re no stranger to ITIL with your certification, the learning never stops. You can still opt for additional skills and pursue other ITIL levels to have more iTIL benefits to individuals.
It’s time to level up
Now that you know why is ITIL important and what your ITIL certification will provide you in your professional career or organization, it’s time to adopt ITIL and make the gradual shift towards improvement.
All these advantages are undeniably attributed to the ITIL framework, which is being implemented worldwide and is being extremely acknowledged as the premier approach for the global IT service industry.
With all these benefits of ITIL certification, we’re sure you don’t want to get left behind, so reduce your IT costs, aim for superior services and broaden your horizons by adopting the framework. If you want to start, check out HaloITSM’s review for its key features and benefits.