Truly Unlimited ITSM Software, Delivered by Experts
Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery
Everything you need for IT – all in one place
Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution.
HaloITSM in a Nutshell
“Halo is the first ITSM software I’ve used in my almost 20 year IT career that I can honestly say I LOVE. Implementation is the smoothest I’ve ever seen, our consultant is fantastic and responsive to any of our needs and I love how easy things are to customize.”
Wendy Decker
Desktop Support Lead
Ruby Receptionists
Centralise your workflows, create a single space for your ITSM software
ITSM Software
HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience.
Extend HaloITSM with Apps
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
“I can not recommend this product highly enough – so much so that I have now implemented this in two different organisations.”
Mark Render – Head of Digital Systems
Asset Management
Use HaloITSM’s CMDB to track your configuration items and visualise dependencies between CIs. Log incidents and problems against CIs and identify systematic failings before they cause major incidents.
“HaloITSM allows us to create, enhance and innovate our Customer’s experience of IT Services and allows the customer to be in control.”
Danielle Deeprose – Service Desk Team Leader
Change Control
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
“Thanks to HaloITSM the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease!”
Dan Hill – IT Helpdesk Team Leader
Service Catalogue
Let your employees identify and acquire the exact services they need from the portal. Automate and simplify the request fulfilment process, and eliminate errors.
“HaloITSM’s flexible approach has allowed us to seamlessly replace the existing system whilst maintaining service to our customers. The training and consultancy services provided allowed us to train all staff involved, identify and develop areas of improvement.”
Andrew Hopkins – ICT Applications Team Manager
You’re in good company
100,000+ people, from 40+ countries, trust HaloITSM to deliver their IT Service Desk:
Try HaloITSM free for 30 days.
Immediate Access. No Credit Card Required.
