HaloITSM is proud to announce its partnership with the British number 1 tennis player, Dan Evans, up until the end of 2021. As a British organisation, we are delighted to support an athlete that not only represents our nation but inspires the up and coming generation.
Dan Evans
World number 27 and British number 1, Dan Evans is a tennis player in form, having recently beaten world number 1, Novak Djokovic, at the 2021 Monte Carlo Masters. Other accomplishments include winning the Murray River Open in Melbourne earlier this year, as well as the Davis Cup with Great Britain in 2015.
HaloITSM
HaloITSM offers software for IT Service Management (ITSM) and Enterprise Service Management (ESM). Suitable for organisations of all sizes and from any industry, HaloITSM is aligned to your specific needs.
HaloITSM not only empowers your IT teams to deliver rapid and efficient ITIL-aligned service, but also your HR and facilities teams. HaloITSM helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Microsoft Office 365, Azure DevOps, Microsoft Teams, Okta, Splunk, Facebook, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
Sister Organisations
Halo also offers software for Service providers in the form of HaloPSA, as well as service desk software in the form of Halo Service Desk.
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