We’re changing our name to HaloITSM!
We’re really excited to announce we are changing our name to HaloITSM. We have had many (over 25!) years of exciting growth as NetHelpDesk, however our product has evolved and our team has expanded. We have grown far beyond a help desk, we now provide a system with serious power and functionality. As a result, we knew it was time to express this growth with a new name and product identity.
What has changed?
In terms of the product and service, not much! HaloITSM is still owned by us and the product is not changing. We will be adding some exciting new features over the next year but HaloITSM will still be run by the same great team, working to deliver even better support.
The biggest change you will see is our new name and branding surrounding this. We hope you agree this is a positive change, however please get in contact with us if you have any questions.
“Our continuous evolution over the last 25-years has led to best in class support, straight-talking knowledge and a top product offering. We needed to reflect our values with a new product name and brand to take us into the next decade. HaloITSM will continue to provide a seamless customer experience whilst bringing new and exciting functionality into the product offering.” – Paul Hamilton, Managing Director, HaloITSM.
2020 and beyond
Entering a new year and a new decade as a new brand is an exciting time for us. It’s important we embrace market leading technological innovations such as automation and AI. In line with this, we will continue to bring you a wide range of features to help you save time, increase productivity and keep your business processes aligned.
We have launched a new website which reflects our values and brand direction. This website completely overhauls our content and resource offerings for both existing and prospective clients, ensuring every visitor experiences a smooth, intuitive user experience. Alongside this, we will be expanding our content with online guides, blogs and more. Take a look around and let us know what you think, all feedback and suggestions are welcome!
We want to provide best in class support to industries across the globe. We are an expert partner to some of the world’s leading organisations, tailoring our out-of-the-box software to their distinct business needs. Knowledgeable, straight-talking and responsive, our unique software and can-do attitude is a match for global giants, enabling us to build and maintain relationships that deliver 100% for both us and our clients.
You will continue to receive communication and news as we roll out HaloITSM. Meanwhile, please check out our new website and keep an eye out for exciting developments over the next few months.