100,000+ people from 40+ countries rely on HaloITSM to simplify their IT operations
Why organisations trust HaloITSM
1st Class Service
From expert consultancy to 24 hour support, HaloITSM is dedicated to providing a first rate, personal service.
Everything you need for powerful ITSM
Align IT to the business needs with powerful ITIL-aligned software and intuitive features to help you reduce costs, standardise processes and save time.
Centralise your workflows
Create a single, centralised space for all your workflows. With all features included as standard and unrivalled integrations and extensions, visibility becomes clear.
“If you don’t have HaloITSM yet do yourself and your organisation a favour and get it. It will save you a fortune compared to the likes of ServiceNow and I would argue does a better job”.
Mark Render | Head of Digital Systems
Try HaloITSM free for 30 days.
Immediate Access. No Credit Card Required.
You’re in good company
100,000+ people, from 40+ countries, trust HaloITSM to deliver their IT Service Desk:
Features our customers love.
Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Self-Service Portal
Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
Knowledge Base
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
SLA Management
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
Want to discuss your requirements with a member of our team
Either get in touch via our contact form or start a free trial and we will be in touch the same day.