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HaloITSM

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    • By Sector
      • Public Sector

        Reduce overheads and deliver an intuitive experience for your users.

      • Education

        Deliver an exceptional service experience to students, faculty and staff.

      • Financial Services

        Deliver secure, auditable IT Service Management throughout the organisation.

      • Healthcare

        Centralise and streamline your processes.

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    • By Use
      • IT Service Management

        Empower your IT team to deliver rapid, efficient ITIL-aligned service.

      • HR Service Management

        Automate, connect and improve your HR service delivery.

      • Facilities Service Management

        Manage your Facilities department with our all-in-one software for resource booking, maintenance, asset management and much more.

      • Enterprise Service Management

        Extend service management throughout the organisation.

      • Service Providers

        Manage your MSP business with our all-in-one platform and transform how you deliver services to customers.

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100,000+ people from 40+ countries rely on HaloITSM to simplify their IT operations

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Why organisations trust HaloITSM


1st Class Service

From expert consultancy to 24 hour support, HaloITSM is dedicated to providing a first rate, personal service.

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Everything you need for powerful ITSM

Align IT to the business needs with powerful ITIL-aligned software and intuitive features to help you reduce costs, standardise processes and save time.

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Centralise your workflows

Create a single, centralised space for all your workflows. With all features included as standard and unrivalled integrations and extensions, visibility becomes clear.

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“If you don’t have HaloITSM yet do yourself and your organisation a favour and get it. It will save you a fortune compared to the likes of ServiceNow and I would argue does a better job”. 

Mark Render | Head of Digital Systems

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Try HaloITSM free for 30 days.

Immediate Access. No Credit Card Required.

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You’re in good company

100,000+ people, from 40+ countries, trust HaloITSM to deliver their IT Service Desk:

ServiceNow Alternative- Used by the University of Cambridge
ServiceNow Alternative- Used by Sony Music
ServiceNow Alternative- Used by Network Homes
ServiceNow Alternative- Used by Goodwill

ServiceNow Alternative- Used by SEPA

Features our customers love.

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change.

Incident Management

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier. 

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Self-Service Portal

Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.

Knowledge Base

Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.

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SLA Management

Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.

Want to discuss your requirements with a member of our team

Either get in touch via our contact form or start a free trial and we will be in touch the same day.

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Key Features

  • Incident Management
  • Problem Management
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